Customer Ratings & Reviews

I bought this laptop to replace an older hp laptop. I needed it to download and send some pdfs. I haven’t used it that much. Sometimes it won’t allow me to go to some websites. I wish it had a lighted keyboard. Honestly, I have not used the laptop for only a few times since purchasing.

It's an average or better laptop by hp. The price was not bad.

Great review, graphics and the laptop has a lot a camera.

different keyboard than I'm used to.... only have had it for a few weeks, so tough to give a fair grade

Great product and i m satisfied with the purchase.

they know there stuff to help me purchase my computer

Very little instruction or communication was provided to me the customer. The person who lnstalled the software on this laptop spent more time servicing customers waiting in line for service than me. The $199.00 spent for this GEEK SQUAD was a waste of $ ...I feel cheated . SHAME on Best Buy what a sham... I am looking into hiring a true professional to correct problems caused by the installer & GEEK SQUAD people who have rudely HUNG-UP on me or completely ignored specific problems... NOT TO MENTION **WHY** was this WEBROOT antivirus put on when MICROSOFT 365 already contains the ANTIVIRUS software DEFENDER ...**** WHY **** ??? Is this how HONEST & TRUSTWORTHY Best Buy is??? This whole experience has been a "NIGHTMARE" with a capitol "N" !! Thanks for NOTHING Best Buy - there is nothing best about you !!!!!

Amazing product!! This is by far one of the best brands

Tech are excellent but I'm so LOST! I need a course in how to use this item - DESPERATELY!

less than one year of purchase and it keeps on discharging. had it fixed by geek squad for 4 weeks but ended up with the same issue.

All tecghnol;ogy is too exspensive. That said, this does what was needed.

team was frendly and help us to make a choice for the item.

so far the laptop is working well. The number keyboard is an adjustment to get use to.

Not liking the mouse pad, sound isn't good and about average on everything else.

It is an easy to use laptop, but at it's price point it isn't overly sturdy.

I was surprised that no monitor accompanied the HP Envy, but more surprised and dismayed to discover no internal speaker system was built into this product. I must have spent 2 or more hours via a chat conversation to find out the simple answer that I needed to buy external speakers to gain audio!

Sales has poor knowledge and would give me false information just to make me purchase their products. I have purchased and returned 2 laptops and will be returning the 3rd one. New order I made was supposed to arrive today and now it's been delayed and will arrive on 21st (2 weeks from now).

I am not a happy Customer, my son bought me this laptop as a gift, and I cannot use it, he did not open the box when the clerk gave it to him from your store, he brought it to me, and when I opened the box and turn it on, the screen was damaged , I returned it to your store and was told that you cannot replace it. You did not even offer to replace the screen, so now I have to look to replace the screen. I know my son should have opened the box and make sure that everything is ok, but he did not, now the 14 day warrenty is finished.

product was defective but best buy refunded me 100%

I like this choice very much. I use it to type reports and lesson plans.