Customer Ratings & Reviews

HP has been making personal computers since nearly the dawn of the PC age (if you include the predecessor companies) and it REALLY shows when they create a quality, balanced laptop like this one is. When I say this laptop is nicely balanced, I mean that it's rather good at all things. It's not super overpowered, so it's not a high-end workstation or gaming PC (but nor is it priced like one), it's just a great laptop to use for just about any normal task. And it's well-built; while it is mostly plastic, it does still FEEL premium and is very lightweight for the size of screen / power of the internals. So what do you get here? You get a higher-end Intel mobile chip in the Core i7 1355U which is powerful when you need it (with 10 cores overall, 2 performance cores and 8 efficiency cores for a total of 12 threads, it's a great multi-tasker) but sips power when you're not asking for much so you still get solid battery life. The 16GB of DDR4 and 512GB fast NVMe SSD are strong for today should be good into the future as well. The screen is 15.6" and FullHD so you have lots of room to work without squinting at tiny text and it does get nice and bright. It's also very clear for movie watching though the black levels aren't as good as some of the newer screen technologies. You get a GREAT keyboard with a full number pad and a large trackpad that does seem to support gestures. Port selection is good though not great with 2xUSB-A, 1xUSB-C and HDMI. And the laptop is very quiet / near silent even under load which is really nice. The included Windows 11 install is pretty standard with just a couple of HP helper apps that don't intrude much and a trial of McAfee that is common on many OEMs these days. The computer FEELS snappy and is great to use plugged in or unplugged for most tasks. It zips through office tasks, web browsing, media playback (local or streamed), photo editing and more. The integrated graphics aren't the best but you can play light / retro games just fine particularly with lower resolutions / lower detail levels. So given what you get - a quality laptop that zips through most everything you might want to do (except high end gaming) at a good price - I can highly recommend this HP effort. Give it a try today!

Great. Got it fast and the price was right. Best buy has good deals

Under specifications this item says that it has a lighted keyboard, and it does not. Looking into it further if you click on the information icon on that feature it tells you that it has a backlit keyboard that works in lowlight. That also does not exist. This product was misrepresented on the website

I'm disappointed I didn't realize this laptop keyboard did not have a backlight. My bad.

the laptop itself is good but i was surprised that the USB-C is not designed for power-in charging its only for data

I returned this computer. The specs were wrong; it doesn’t have backlit keyboard and battery barely lasts 2 hours. It has a cheap plastic casing and the keyboard only works sometimes.

Not capable with what I was looking for it to do. I wanted to use it for the cricut app and its not available in the App Store

I thought the screen would detach since it’s a touchscreen but doesn’t. What’s the point? However I do like everything else.

Short battery life even If I bought it new. Tried to replace it but I didn’t see an option

Horrible keyboard, especially touchpad. Browser hangs in all websites, no extensions installed though. Not sure something to do with background processors.

shouldn't make filling this out a requirement because

I wasn't impressed with this laptop at all, and strongly suspect it was refurbished and listed as new.

I got this home to find out the charger didn’t work. When I went back to the Best Buy location I bought it from, I was told I needed to wait 40 minutes or schedule an appointment on another day. The only thing more disappointing than the charger not working was the TERRIBLE customer service experience. Won’t be long before Best Buy suffers the same fate as Circuit City.

I returned this product because it was extremely heavy and bulky. Felt like a brick and had poor camera quality. You had to really press the mouse to click as well.

Battery life is terrible do not buy. This product has maybe a hour and a half battery

I have not been able to set this computer up as of yet. I will know more when I do.

The battery is not good, the volume of the computer is super low, over heat under the computer

Works alright but the keys are too lightweight and plastic-y.

This product is not as described, listed having a backlit keyboard, does not. Also runs a little slower than I thought, ended up returning it.

Had HP before and always issues with them. Havent done much with it but schoolwork via cloud, blue screened. Consistent BSOD now to system is corrupted and now i cant even boot the laptop without another blue screen popping up. Intel processor was already reported overvolting other hardware so no surprise the laptop just didn't work.