Main Content

Customer Ratings & Reviews

Your price for this item is $652.79
The comparable value price is $799.99

Customer reviews

Rating 4.7 out of 5 stars with 1703 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,703 reviews
  • Rated 5 out of 5 stars

    HP Touch Screen

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and features and the Best Buy support was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast pickup and great customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was good but the screen was to small for me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 1st time owning a laptop. I've always used a desktop. I am very satisfied with this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    low performance

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not good, the volume of the computer is super low, over heat under the computer

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school work

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our son for school. It is a great computer and serves the purpose intended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except keyboard quality every feature looks good and appearances should improve better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with ease and quick processing of my order. Seamless, not one problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for "Senior" customers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has always been my go to for dependable computers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Use Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Typical HP. Quality is great. HP never disappoints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Senior Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!! Easily set up!! Hubby is extremely pleased

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Having problems with pc after only 28 days.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was working great until this week. Thursday when I booted up the screen remained black. After trying several times, I took it back to Best Buy location where the associate checked out the problem and stated that they would have to send it to Kentucky to be repaired. The back light is corrupted. He states that it should be back in 2 weeks. So I've had the computer less than 30 days and already having a big problem. One would think a brand new pc wouldn't have these problems.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Misrepresented item

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first looked at the specs on this laptop I thought this was the one for me. But the specs said on the website that this keyboard is backlit, but it is not. I confirmed with HP that this model doesn't have a backlit keyboard. Disappointed because this is one of the reasons I purchased this laptop. BestBuy should be sure that the correct information for the model is correct. I would give it 5 stars, but because it's not what was purchased online and no one wanted to assume responsibility for the misinformation, I'm giving it 2 stars.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sales

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning about the laptop . Great so far. Just brought a cooling board for laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart move. . .

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my new HP laptop. I'm still becoming familiar with it; however, it seems to be what I wanted.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good but the battery runs out easily making it hard to rely on

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be five stars however it doesn’t have a lightning usb c port. Other brands have this ports on lower quality laptops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great so far, have not had any problems yet. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PUROPSE

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend students who needs a computer for school purpose or even start their own business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value for Good Price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product for the price. Comparable products are at least $500-1000 more. Many flagship products don't have as good of specs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good price and has a very good response time

    I would recommend this to a friend
Sponsored