Customer Ratings & Reviews

Excellent product will Def use best buy again for their amazing deals

The Laptop is a very good quality and well worth the sale price that we purchased it.

So far it has been working very well. Happy with my purchase

I bought this laptop for my niece as belated Christmas/birthday gift and she was elated with it, plus it's a touch screen her happiness has known no bounds. The staff that helped me at the best buy store where I purchased the computer was so knowledgeable about computers that really helped me in choosing this computer.

This unit is replacing a Dell Inspiron and will be used for personal use at home. Typing on the keyboard now, it could have been built sturdier and adding a backlit keyboard would have been a great addition. The screen could have been built more sturdy as well, but all in all, this is a great computer for the price, currently $529 online.

Great product, hubby loves the touch screen and backlit keyboard. Swift delivery as usual.

It does what I need and wanted it do I like it. I would buy it again if I needed a second computer.

Everything is good in this laptop except the backlit keyboard which is not available while it is shoung in configuration

I love it! Easy to understand for a first time computer buyer. It was set up by the geek squad and it’s perfect.

Great computer for basic needs. This is a repeat purchase as my previous computer had speaker issues after about 5 years.

Great computer for the price. A lot of upgrades compared to other brands.

It does what I need it to. It is lighter weight than my old 17" so that is nice. I do miss the size of the larger screen.

Great for everyday use! Just the right size, just the right price, plenty of power to get the job done. Thanks!

Excellent purchase. Price was in line with competitors and even a bit lower because of the sale. I already had a HP laptop for work so wanted another one for personal. I do a lot of 3d printing so needed something that could handle the storage of files. This is a great laptop. I'm very please with my purchase.

So easy to use. I like the touch screen, the lightness of the computer

It’s a great value for the price. It works perfectly for my needs.

This laptop was as close to my old laptop and functionality, and does everything I need.

Buyer Beware - This model 15-fd0127dx, does not have a backlit keyboard even though the specifications page on this website says it does. I bought two of these laptops on 8/17 for me and my wife and returned them 8/18 after spending hours setting one up only to find out through their chat and by googling that this model does not have a backlit keyboard, which we both needed. Their own Q/A page says it does not have a backlit keyboard so I'm very confused, is this false advertising or a mistake? The manager on duty when i returned them was nice and knowledgeable, and right away said nope they dont have a backlit keyboard, she offered alternatives but would not match any other comparable laptops price to this one with the same or better specs., I wanted what I initially paid for and what was advertised! I paid $549 each, she offered an alternative that had a little better specs but was priced at $899, I asked for that one at the $549 price and she refused, she said one day prior it was actually on sale for $629. I didnt want to pay any more than the $549 I initially paid but told her I would take two of those if she would match her sale price from the day before of the $629 and she said she could not do that, she suggested reach out to customer service and see what they could do. I will also add that she offered switching brands to Dell or Lenovo and helping me find one comparable, but would have to pay what ever price they were marked at, not willing to match the $549 price I paid. I am not willing to switch laptop brands I only want an HP brand laptop. I left very dissatisfied and disappointed. So if a backlit keyboard is important to you, do not buy this model.

Runs all the applications have, all my games runs smoothly.

This tool is excellent, its works softly and touch is also good