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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 3946 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers enjoy the affordability, user-friendly interface, and gaming capabilities of the 15.6" Laptop. They appreciate the ample storage space and lightweight design. However, some users have concerns about the battery life, keyboard sensitivity, and speakers' quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 3,945 reviews
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Pam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my daughter she said the speed is slow . Now I'm not sure if it's slow because she downloaded sims.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad for light use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have work like a charm when using it for email a light work. very responsive as it still in a new state. So far I do not think that I had tossed my money away

    I would recommend this to a friend
  • Pros mentioned:
    Windows 10

    Rated 5 out of 5 stars

    Excellent laptop for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two one for great grandson 6 years old one for great granddaughter 7 years old. They use them for school assignments and of course playing games and music. Since it came with windows 10 they are better able to use it than I am only use windows 7.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife for Christmas. She mostly plays games, Facebook, video chat and pictures. Good size for her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple and easy to use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy-to-use for basic computer needs. Light in weight, maneuverable keyboard and touchpad, and bright/clear screen. Great deal for a low price.

    I would recommend this to a friend
  • Pros mentioned:
    Windows 10

    Rated 5 out of 5 stars

    Nice inexpensive computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP computer was a bargain. It has everything an old lady like me needs for email, solitaire games, and Netflix streaming. It has a side keypad which I like, has Windows 10, and does not seem nearly as cheaply made as the Dell I had previously.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    overall good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone has a lot of nice features. battery life is poor. even with all things being off and hardly any use battery only lasts 12 hrs. with heavy use only 6

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good deal for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking, light weight, good price. Not doing a lot of heavy work with it but fine for a family resource

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for what it's used for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as xmas gift and they love it. Doesn't use for a lot of things but the speed and space are great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great basic laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop does just what I wanted it for. Would buy another one. I'm not crazy about the flat keyboard but, its fast and easy to use. The only issue I had was ordering through Best Buy store pick up. It may be an individual store problem but when I went to pick it up they couldn't find it. They told me to come back tomorrow. Then I got an email saying that my order was cancelled without reason or notice and a refund issued. This was 2 days before Christmas and was a gift for husband. Fortunately I visited another Best Buy in town and they had one in stock.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother, nice size - big enough for her to see everything clearly yet small enough to not be a burden in her lap. Has found Windows 10 very easy to use. Has everything she needs and a great upgrade from her old XP tower.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Perfect for my mom's needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing this laptop and having mom's old data transferred to it was a pain-free experience. The computer is wonderful and easy for my mom to use.

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Fair price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hp quality, but had to return and exchange as a faster laptop was acquired for a little more money.

    I would recommend this to a friend
  • Pros mentioned:
    Windows 10

    Rated 4 out of 5 stars

    Good computer if you are not looking for a fast 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked that it has a left and right mouse buttons. Speed has been okay. Came with windows 10 on which has features the windows 10 upgrade does not.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good low power laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to use mainly for paying bills, checking Facebook and email. It works great for general browsing. We haven't tried playing any games, so can't comment on that, but it does stream Netflix well. It is a good buy for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer for mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lap top was a gift for mom. She really loved it and it had just enough GB for her everyday needs.

    I would recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 3 out of 5 stars

    Good But Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP Notebook is a decent machine but the processor is quite slow. It does the basic tasks and runs the software programs we could not find for our tablet. I was disappointed because the description in the Best Buy online site called this HP a laptop, but in fact it is a hybrid notebook. Still for the money not a bad deal. It does the job, albeit slowly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    It does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's better than windows8 (which isn't saying much). It could/should be more functional for school/business use offline. Not having to purchase and /or download any and everything would be nice, but no one pre-installs anything useful any more. It's a good deal for the price, but not sure it's worth the hassle of all the emails demanding "rate your purchase"

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and easy to use. Has just the right amount of everything.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    great laptop for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my niece. She loved it!!!! At a very reasonable price and with great specs I can gladly say that my money was well spent!

    I would recommend this to a friend