Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 3946 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers enjoy the affordability, user-friendly interface, and gaming capabilities of the 15.6" Laptop. They appreciate the ample storage space and lightweight design. However, some users have concerns about the battery life, keyboard sensitivity, and speakers' quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 3,945 reviews
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    Slow but efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got what I paid for, not as fast as I am used to but for my purposes it is fine, easy to use, set up, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for my needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook is not the latest technology but it is solid and easy to use and feels very sturdy. I tend to be hard on my items, as I travel with them, and I wanted something not too delicate

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my, however, pages move to quick som.etimes

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 3 out of 5 stars

    its ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good enough for what we brought it to do hut it's slow don't know if it's Comcast or the computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is excellent because it has great speed, superb picture quality & an excellent price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computer is ok. I do not like windows 10.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not care for windows 10. the computer itself is ok. I wish however I could go back to windows XP.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best deal!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd bought another refurb machine online from newegg, and when it arrived I saw it was Trash. Returned it, checked out open box deals at Bestbuy online. Found a great deal at the store 3 blocks away and picked it up on my way to the post-office to return the newegg trash. It's working great for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as a gift to a family member.setting it up for them took no time at all and I like that it has multiple language settings

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its a very good computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like HP products, Its a very easy to use. The camera works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basic laptop for basic personal needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a laptop to pay bills, search online, online classes etc. Works great for the basic needs that I have. Not using for gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for basic needs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, the user of this laptop has been very happy with it. It is basic but has everything she needs for internet access, word processing, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A nice gift to my mother

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as a gift to my mother, so that she can communicate with my brother, sister and me more conveniently. She likes it much.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was right. Computer is not good for business use but acceptable for personal email and web surfing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bargain

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a laptop to do basic word processing and internet searching. This was a great buy for the price and fit our needs perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My first laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At age 60 I thought it was time for me to get myself a laptop. It has been great for surfing the web and sending emails. Great product for me!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent bare bones laptop.seems overworked by Win10

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my nephew and it seems to be a decent laptop, nice screen size, major downside I've seen is it seems to get overworked by Windows 10, applying updates was a nightmare when I first bought it, took forever to download them all and when it applied them it took hours to do so.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very good, everyday laptop!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this laptop to use in the kitchen for surfing the web, recipes, kids homework etc. Easy to use, light weight and priced right!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the computer. Don't care for Windows 10. Too many problems with 10 that were not in Windows 7.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great value for price of item.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE ENJOYED MY NEW LAP TOP,IT IS A VERY GOOD PRODUCT FOR SOME ONE OF MY LIMITED COMPUTER SKILLS.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value and simple product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was by far the best value for a new laptop. It does everything I need it for. Would not recommend for a gamer but otherwise great.

    I would recommend this to a friend