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Customer reviews

Rating 4.6 out of 5 stars with 925 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 925 reviews
  • Rated 1 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery after I purchased this laptop was cancelled for some reason, it was too close to Xmas so I requested a refund so I could buy the item from some where else

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good starter PC Laptop for my grandson to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washout on screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought about a month before Christmas. Haven't used much. Ok price $219.95. Washed out graphics. Tried to adjust. Would return if I could. Those giving a 5 star. I sell to you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used the laptop yet because the set up is not easy for this senior. I'm not teaching anymore so I just need to accomplish simple task. I was looking forca touch screen this popped up along with others but its not a touch screen so there it sits and I'm still using my old one. Im disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. I was having some medical issues and wasn't able to try it out right away so it was past the return date by the time I did. The keyboard is all but unreadable nd the disply looks washed out. I can't use it so will try to resell or give away so it isn't a complete waste. Try any new laptop in the store before purchasing. Don't make the mistake I did!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it’s not what i expected mouse pad isn’t the best it’s okay

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly dislike Microsoft Edge. Changing seems to have repercussions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It was returned for a reason that was not fixed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the HP software could not find a Wifi, so my initial install was a total stop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You got what you paid for

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very weak laptop. Would recommend only for kids as homework laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible screen resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen resolution is awful and not very transparent in the description and detail details when purchasing the laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My purchased was lost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was purchased and did deliver. I however reached out to best buy and they gave me a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow Stop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok for price. Chromebooks are way faster. Too much preloaded slows down speed. Would not use for anything but basic web browsing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very slow computer lags when more than 2 tabs are open

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Delicate screen .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter was using it. Screen is very delicate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is very hard to see. I use a magnifying glass to see the key board. The screen keep jumping off and on. I want to return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam best buy selling broken laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work i gave it to my daughter for Christmas and didnt work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t work for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t use it for school. That’s the only reason I got this laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unnecessary upgrade?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my.. window-xp-2000...is... much..... better,.....

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Solid and affordable laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for the price. Good battery life. Easy to use. Everything you need.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Easy to set up. I don't like that I cannot install certain apps without exiting the S mode and if you exit the S mode you will not be able to turn it back on...but there are a lot of Apps that I wish I could actually download to my Desktop that I can't.

    I would recommend this to a friend
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