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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2700 reviews

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89%
would recommend
to a friend

Customers are saying

Customers praise the 15.6" Touch-Screen Laptop's touch screen, ease of use, and affordability. Positive feedback also highlights its performance and ample storage. However, some users express concerns regarding the battery life and occasional overheating. The lack of Bluetooth in some models is also a recurring criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,700 reviews
  • Rated 2 out of 5 stars

    slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    slow computer bit srill wprks for what we need ot for. love the numbers on the side.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a particularly sturdy laptop. it'd be okay if you never try to take it off the desk.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop already not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop already won't boot up...I don't know if something has come loose or what.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok. Not great. It's kind of slow. I guess it would be ok for a student. Maybe.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not happy with this...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Battery doesn't last 1hr won't let me connect

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Computer had issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer had issues returned for credit for a higher priced machine from Acer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a slow computer and not able to download very much so I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning was fine, but after two days was slow and didn't work at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    lap-top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is too slow. but the worse part is below; is windows 10, which is horrible, every-time that needs to update i get logged out automatically. every-time that encounters an error your windows shots down. i dont get a message about what are my options and or how to fix it it simply kicks me out which i hate it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't to pleased. Always was doing updates and I could never use hardly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    European Plug/Rude Workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opened my box and found a European plug. I was unable to use the computer. Brought it back to the store. Initially I wanted a replacement, but workers were rude so I asked for a refund. They didn't explain anything, just gave me a receipt back. I have no intention of ever shopping in Best Buy again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    slow.. slow..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too slow even it has A10. need to extend RAM manually to use regularly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Constant problems with loading and freezing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    constantly having problems with loading windows and everything freezes

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the lap top but it was heavier and more bulky than I wanted.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok computer to surf and email

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fast processor. Good for mail store photos and surfing the web.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is slow. Has a delay when opening programs and downloading.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wifi not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi not working since the beginning, can't do anything, so return

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experience, very slow computer. Ended up returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A nightmare

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just a month, this laptop is now gone to the manufacturer for repairs. It is to be gone 2-3 weeks. This laptop has me despising technology. Can't wait until my kids are out of college because then I am done with this so-called advanced technology that keeps messing up.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Buy a different computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry I bought this computer. should have bought a Dell

    No, I would not recommend this to a friend