Customer Ratings & Reviews

Laptop works great! I am happy with the purchase except it can’t connect to HP docking station. But overall it is a great laptop with decent price!

For this price, the laptop is outstanding. It is very versatile and allows me to work on schoolwork and even play games with no problem whatsoever.

Good for the price and does what we need. Used for work and social media management. Four stars now until we see how ling it lasts.

Great value for the price. This laptop fits my needs and delivers the computing items I need.

This product is one of the best products I bought from Best Buy.

I love my laptop arrived the same day and on time came in excellent condition and is perfect for school this is the best laptop.

Has been good for a long time just now having charging issue

Good for students who need a laptop to do their homework !

This is a good laptop for this price. But battery is low fast.

Super slow, it takes me 2 hours to restart everything before I start using it. Everything takes a long time to load each application. I wanted to return it to the store, but they wouldn't accept it because the 15 days had already passed. I think it's the worst service I've ever received. They haven't treated me well. They don't offer me any solutions, like getting a different PC. And I'm a customer who pays on time. And I don't think I'll buy anything else from this store in the future. It even affected my credit in some ways. Super disappointed, wouldn't recommend it.

offers an excellent balance of performance and portability. Ideal for work, study, and multitasking, it stands out for its speed and convenient touch display, although storage may feel limited for large files. Its sleek Natural Silver design and great value make it a solid choice for users seeking productivity and versatility without overspending

This computer has been a little miracle in a box. Over the years I have had 5-7 different laptops and most have not been the same brand. This is my first HP and oh how I wish I’d gone with them first. I use my computer mostly for MS Office software (love me some spreadsheets!) and internet browsing. I’d put myself in the lower end of the spectrum for how I use it. I love the touch screen option, the keyboard is perfect and the 10 key is crucial. I can’t handle stiff or clicky clacky noise maker keyboards. The keys are responsive without being sensitive and stiff. The picture quality meets all my needs and so far the speed is great. I’m extremely impatient so when technology doesn’t “just go” I hate it. I can stream all the movie apps without lagging or stalling and the picture is nice. This bad boy is super portable too. It’s like a grab-n-go. The battery lasts days for me.

I recently purchased this HP laptop and I’m extremely happy with my decision. The setup was simple and fast, and the performance has exceeded my expectations. It runs smoothly, boots up quickly, and handles multitasking with ease — perfect for both work and personal use. The display is clear and vibrant, and the build quality feels solid and durable. The keyboard is comfortable to type on, and the battery life easily gets me through a full day of work or classes without needing to charge. I also appreciate how lightweight and portable it is, making it ideal for travel or working on the go. Overall, this HP laptop offers excellent performance, quality, and features at a very reasonable price. I would definitely recommend it to anyone looking for a reliable and efficient laptop.

I've been needing a new laptop for roughly 2 years and finally decided to get one. My old HP laptop was at its end and I get tired of packing and moving my heavy PC set everywhere so I got this. It's just like my other HP laptop, except it's MUCH faster. The press of the keys have a satisfying feel to them. The display is crystal clear and the laptop's battery life is really good. Doesn't overheat, and it has nice speed. I can finally get back to work and start doing art on the go again. No complaints on my end.

I PURCHASED THE HP - 15.6" Touch-Screen Laptop - AMD Ryzen 5 - 16GB Memory - 256GB SSD - Natural Silver. I REQIRED A COMPUTER LAPTOP TO COMMUNICATE WITH FRIENDS AND FAMILY SINCE THEY ARE FAR AWAY. I ALSO USE IT AS I WOULD MY PHONE TO KEEP A BUDGET AND SAVE IMPORTANT INFORMATION. I FEEL IT IS MORE RELIABLE THAN A PHONE. A PHONE COULD BE STOLEN OR LOST. I AM DELIGHTED WITH THE CHOICE I MADE. THE BATTERY LIFE - SPEED AND DISPLAY ARE EXCELLENT. I WOULD RECOMMEND THIS COMPUTER.

Light weight than the previous dell laptop i owned. It is a good laptop with good battery life, speed, graphics and accessibility.

I bought this laptop to replace my old one which couldn’t be upgraded to Windows 11. The purchase price was a very good value, and the Best Buy free home delivery was great. The new laptop is smaller and lighter than my old one; still it is a bit more comfortable on my lap with something placed under it due to the lip under the screen when the screen is opened. It is noticeably faster than my old laptop. My old one was also a HP and was reliable, so I hope this one works until it just gets outdated too. My needs in an laptop are pretty basic, and it easily meets those needs.

FAR faster than the HP laptop it replaces (which admittedly has an HDD rather than an SSD). It's a bit light on storage, but that's not so much an issue since I keep the bulk of my data on a NAS. About my only real complaint (outside of Windows 11, which isn't HP's fault) is that I find the white-on-grey keys harder to make out than its predecessor's black-on-silver. Bluetooth tends to forget that my trackball is attached, but I can't say for certain it's a problem with the system. Overall I'd give it 4.5, but since that's not an option I have to say 4. Given the choice, I'd buy it again.

This laptop is lightweight, easy to transport with the perfect screen size and fast loading and response - A great product!

Lovely simple working laptop that does exactly what I need it to, when I need it to. Great for use as a mobile office, runs everything you need it to and has plenty of storage.