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Customer Ratings & Reviews

Your price for this item is $639.99
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The comparable value price is $799.99

Customer reviews

Rating 4.5 out of 5 stars with 287 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers find value in the affordable price, touchscreen capabilities, and lightweight design of the 15.6" Touch-Screen Laptop. Users appreciate its reliability, multitasking abilities, and the amount of storage and memory it offers. While some users have concerns about the battery life and fan noise, many are pleased with the overall performance and clarity of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-287 of 287 reviews
  • Rated 5 out of 5 stars

    Great for home and work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a lenovo, purchased 2011. Stopped charging, so I had to get one for home and work not expensive and with a reasonable screen size this ho is fast, reliable, light weight. Use: home and NYC work Price: affordable Cons: unusable pre installed program from HP Windows constant notifications to update to Windows 11 Unable to add a bigger ram size

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i know the other reviews had complained about the fan. I have been using it for awhile and have not heard the fan. it is a very nice laptop for the money. I like the keyboard.

    I would recommend this to a friend
  • Cons mentioned:
    Gaming

    Rated 4 out of 5 stars

    it is okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is okay. not really perfect for gaming or editing programs

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    The fan is too loud and very distracting.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan is too loud and very distracting. I contacted HP support and they troubleshoot remotely through software manipulation but still, the issue persisted. The technician concluded it was a hardware issue and needed to be returned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Internet connectivity

    Rated 1 out of 5 stars

    Constantly disconnects from the internet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a laptop to stream video or that will stay connected to the internet, this is NOT the laptop for you. I've tried everything but this laptop will randomly disconnect from the internet (I have tried multiple sources) then you have to fight to get it to reconnect. Then several minutes later, it will drop the connection again. Don't waste your money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a battery for this laptop ASAP. I bought this item it’s not working now I can’t seem to find a battery anywhere

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Persistent Touchpad Troubles

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch pad causes cursor to randomly move, highlight, delete stuff while you are typing. This problem is persistent. Unfortunately, there is no way to turn the touch pad off even if you want to use a mouse instead. I have called Dell and they cannot help me.

    No, I would not recommend this to a friend