Customer Ratings & Reviews

Very good service . Everyone was. Very patient and knew about product.c

AFFORDABLE BASIC NAME BRAND LAPTOP THAT COMES WITH A TOUCHSCREEEN.

Nice item, Works as expected and great price. Happy Daughter.

Excellent service and knowledge from the salesman. Courteous and respectful. Was able to answer all my questions. Same for customer service. Best buy is my first choice for electronics.

Nice HP laptop does what it's supposed to do. Can't complain

Getting used to the new computer this morning - -- Please change your records to Betty Ray Markham as Charles Markham does NOT used this computer or any computer for that matter.

Perfect for school and really light. It has a good battery life on it and the sound works great! Would not recommend though to play certain games on like War Thunder.

The laptop had to be returned, it would not load or run windows operating systems. An error code popped up during intital set up. I purchase open box and even selected the best option that was Geek Squid certified. In which was a bit true so wasted my time to drive up to north Dallas to pick up a useless laptop. I returned it then was updated on another laptop that I really didn’t need. The sales person was reviewing operating systems and many of the lower and middle priced laptops what obsolete systems according to him and were not worth our time or money. If it wasn’t for my wife needing a laptop for class I would have walked out which I should have but I purchase an expensive laptop offer being fist laptop was useless and wasting my time. Unsure if anyone will read this but Best Buy has to do better with staff and open box “certified” equipment.

Its a best purchase for me it fit my needs perfectly I've bought an open box item and it was in excellent condition as they said.

I love my laptop, I just use it for basic everyday things and for work but it works well and holds an ok charge.

Works well it was fast at first but then it began to be slower after a while

I got this when I was going through chemo and radiation and had to still work. The keyboard is bowed a bit, making it difficult to properly type, but I assumed it was the design. Turns out, it's not. It's a flaw. However, the return window has passed so I'm stuck with it. I hate it has windows 11 on it and that we can't change our search engine or customize it the way we like it. I wouldn't buy again. This was a HUGE expense during that time. Pretty disappointed.

This was a open box item I was very pleased on the. Condition in was in . I had bought a tv open . A couple of years ago very pleased with this item !

I am upset I can no longer use my card I've paid all my bills

performs well but battery seems to die fast even with all the savings modes on

I love this computer totally 100% satisfy with the quality and price

Nice laptop, great customer service. The agent was very helpful. So far, I Iove my item, and it’s useful for my school work

Everything is great, except the storage. Strongly buy in store, so the geeks can help you to upgrade the SSD harddrive. 128 is not enough

Loved it, very simple. Gave it as a gift to my sister. She only needs it to pay bills and i set it up with ease, connected her printer to it.

Was looking for a laptop to replace my ASUS that I've had for almost 10 years and this was the one I chose. Easy setup, just what I needed.