Customer Ratings & Reviews

Its slow very slow . The processor is way old . Other than being slow it great

or zero. I can't use it. Does not stay connected to the internet. I've changed networks and locations and it wont stay connected. I can't get anything done on it. Garbage.

It stopped working after about 20 days, would not come on at all.

it was difficult to set up and I still have not figured it out. I hate it.

I was promised that I would receive this produce by May 21, 2025 and after May 22, 2025 they had no idea of when it would even be shipped so I cancelled the order.

I was told by sales person had keyboard light, it does not. Was going to return it 2 weeks ago, but im pressed for time. Very unhappy

It does what it needs to do. I primarily use it for school and emails. If you're planning on using this computer for gaming or streaming, wouldn't recommend it due to resolution not being good. It looks very faded and pixelated. I actually had to play with the image resolution settings and it helped with the pixelation, but the screen in certain angles looks very faded. Besides screen issues, the laptop works well; it's fast.

My laptop is perfect for the work I need to use it for. I have both Microsoft Word and Google that I use. I love the touchscreen feature as well.

I am very happy and satisfied with this laptop. It exactly whatcI needed and it was on sale for a great price.

Great laptop for the price. I have only bought HPs and I am very happy with this one.

Best Buy has an awesome selection of laptops. I love my laptop.

Bought this for my mom & she really enjoys the touch screen!!!!!!

Great value for what it provides... definitely not for gaming or any high end features like adobe pro or photoshop. However it is a great at home overall laptop.

Best computer there is for the price. Recomending this to my friends.

You can't go wrong with HP. I always buy HP when I need a computer because I know I'm getting a quality product.

I went to buy this in the store at West Little Rock Arkansas. The salesman said that it wouldn’t do anything that I wanted to do, like use Microsoft Office because it was in “S mode”. He said that is why Best Buy sells them so cheap. But this model they have that cost 3 times more would do what I needed. We told him that didn’t make sense because it actually comes with Microsoft Office. Actually, Windows 11 truly is set to something called “S mode”, but it is very, very, very easy to switch out of it. And, BTW everything worked fine without performing that task. I installed Microsoft Office and every single one of my applications without making any changes. It works great.

Dear Best Buy, I am requesting a full refund for the recent Geek Squad service visit. The technician who arrived was completely unprepared — he brought no tools, had no information about repair costs, and told me it would take “about a month” just to diagnose or fix the problem. That is unacceptable. I paid for competent, professional service, and what I received was a vague visit with no action or value. I ask that you please issue a refund immediately in order to avoid any further escalation. Thank you, A.L.

the battery goes dead very quick, i’m starting to think they sold me a refurbished laptop