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Customer Ratings & Reviews

Your price for this item is $474.99
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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 643 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, touchscreen functionality, and speed of the 15.6" Touch-Screen Laptop. The size, sleek design, and lightweight nature are also appreciated. However, some customers have expressed concerns about the battery life and the laptop's tendency to heat up quickly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 643 reviews
  • Rated 5 out of 5 stars

    More than I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More to offer than i thought wil take some time to use all its options

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent for remote work…..battery doesn’t last long

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works for what I need it for (about 4 hrs of remote work per day, 4 days/week). However, there seems to be an issue with the internal battery. I can have it fully charged to 100% and by the time I am finished working (approx 4 hrs), it is almost dead. It also seems to drain even when it is shut down. I have turned it completely off when it is charged to 100% but when I turn it back on the next day it will be down to about 94%, even though it has been off and not in use. This is the only thing that makes me unhappy with the purchase.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing for its value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom for Christmas. She was here visiting from Mexico. Easy to set up, add language and download apps and connect to the network. It was not fast so definitely take your time and read carefully to what you select.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for work, I had some issues with the keyboard but a hard reset seemed to fix it. The battery does seem to drain pretty fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love This!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for an amazing price. I will not go through anyone but Best Buy for laptops for this reason. They have the best price for the best quality!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Deals for all incomes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop was a great price compared to the other outlets and the delivery was free and fast. No worries about damage. It wasn’t bad setting up. Nice product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best value laptop out there

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop, especially for $300 and it works absolutely flawless, and i can play gamepass with call of duty with no lag

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. I'm able to do all things I wanted between gaming and streaming. The volume isn't as loud as I'd expect at 100% but it's doable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP always Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and started using right away. I thinking of buying another one for my sister!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted, quality performance and I couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Love the size and all the options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for work and home use, works fast and was easy to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Performance and Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Reliable and High-Performance. A perfect blend of power and affordability.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP Laptops

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grandkids were so excited to receive these laptops.They're enjoying them immensely

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Laptop Hp

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That's a very good laptop i recommended to buy it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price-performance ratio is very good. Ideal for school or work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Okay laptop but you don’t get the free stuff as ad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The free 6 months of Norton anti virus cannot be downloaded. I kept getting the message “This product can’t be installed on your operating system . The operating system is no longer supported “. Why even offer this as a free bonus on this laptop if it doesn’t even work on this laptop??? The extras were one of the reasons why I purchased this laptop. Laptop does what it is supposed to do (would have been a much higher rating if if wasn’t for the issues with the supposedly free stuff)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP touchscreen laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love, my HP touch screen laptop I will be purchasing a second one for my daughter's high school graduation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    17” HP laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    an excellent PC at a great price! . I am a retired computer systems analyst and have always had very positive results with HP products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop for school

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop 10 out of 10 i got for Christmas i gifted to myself good deal on best buy

    I would recommend this to a friend
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