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Customer Ratings & Reviews

Your price for this item is $548.00
The comparable value price is $629.99

Customer reviews

Rating 4.7 out of 5 stars with 775 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 775 reviews
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Plays all the games I wanted it to. Only con is the battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cinda

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some smalls issues. Other than those issues it’s ok

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Firstlaptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product for a reasonable price. Works with my wifi really well. My first laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience Best Buy online is fast and convenient Laptop is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sensitivity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch pad too sensitive for my fingers. Touch screen should be optional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for work, screen quality is meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent work laptop. Screen quality sucks though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, and sleek. WiFi hook up was easy and works fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent price and nice laptops Beautifull color and great style

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on sale. Good Value. Decent specs for the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overall Use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spoke with your client service rep to compare this laptop with my old one and was told same and would do all functions. Doesnt do even a 1/4 of my old one. No storage space so had to by an external storage and doesnt send out emails due to not enough storage. Very disappointed that now i have to buy a new laptop and have one sitting there that i cant use. Only programs on laptop is microsoft office.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for my daughter, got a good deal on it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    dont buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not what I expected, it's very slow, I regret it, I won't buy Lenovo next time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok Product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Backlit display Battery drains out very quickly

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Backlit keyboard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do love it but I wish it had a backlit keyboard.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product and Best Buy won't exchange

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop began shutting down (black screen) on a daily basis. We worked with HP remotely who could not fix the issue, and acknowledged the issue. Best Buy says they need to do their evaluation and take 2-30 business days where we may be without the laptop, before they can exchange it. The laptop is only 2 months +/- old, and we can not exchange it!!?? Unbelievably horrible service, we bought all of our company laptops from Best Buy but will not be any longer. We thought they would stand behind their products better than this, or expecting my employees to go without a laptop for up to 30 days. I'll never buy another product for my business from here again, I mine as well deal with a random online distributor if I'm not going to be able to exchange defective products!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fine laptop but lacks in features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Looks like display is of lower resolution 2. as well as you cannot connect this laptop to 2 external monitors. Only single monitor supported 3. USB c port is supported only for data hence you cannot attached external monitor to it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Basic Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this just as work computer. The screen leaves a little more to be desired. For basic functions this good deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest laptop but good as a starter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for small office use but I didn't like a few things. Namely it you could buy open the laptop without holding the bottom half. Big pet peeve of mine.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is really good but sometimes when pdf viewer application is installed, it slows down.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems ok, except the mouse button sticks a little and the apostrophe button needs to be pressed twice.

    I would recommend this to a friend
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