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Customer Ratings & Reviews

Your price for this item is $548.00
The comparable value price is $629.99

Customer reviews

Rating 4.7 out of 5 stars with 775 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 775 reviews
  • Rated 1 out of 5 stars

    Unable to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the laptop as a Christmas gift. Open Christmas morning and was unable to get past the Microsoft setup screen. Geek Squad did their check on it and we had to end up returning it and went another direction.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop that you can carry anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and Durable, Best laptop at reasonable price. Does the purpose it is for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    incompatability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USB-C port is not capable for charging. It cannot be connected to a docking station that uses USB-C.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Shady business practices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 8+ hours with Best Buy support, trying to find out what was included in the line item “taxes, fees & surcharges”. The rep finally told me they didn’t have that information, and to call another phone number tomorrow! I can calculate the sales tax and I know it’s not all tax, I am being charged for something else that they refuse to tell me what it is. I will look for a more honest business next time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is not good , the colors are to Opaque , need more color , saturation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works fine but I found it too large. Also is you are not looking directly at the screen it is hard to see.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer but feels like cheap quality and keyboard not very ergonomic.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just for browsing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't feel as sturdy. Perfect for everyday browsing and simple tasks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price but I returned it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price but after Mac resolution is too low so I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have spent a little more money. Resolution is only 768, and brightness level is low. Not a screen you would want to use for serious work. Even for checking email it is a disappointment as text is not sharp.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a fan of this computer, the mouse is super sensitive and I don't like how it works. The battery also doesn't seem to hold a charge. The camera is also not great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best budget laptop I could find for a college student

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok except for the battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is horrible and the laptop constantly o to be plugged in to charge. Other than that inconvenience, not bad for the sale price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. This computer keeps disconnecting from the internet every 30 minutes. Was not able connect with HP customer service for help.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It should have some features of googles such as go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have google features, I was surprised when I couldn’t find any kind of app

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen brightness was not good. The keyboard when working in night time is not pretty clear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t use the laptop after a few months screen keeps going blue

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure about it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if the laptop is defective, or the Windows 11 is not too good, but it has a lot of problems.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery is not strong it’s drops easily after some moments of charging

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This laptop has worst display I have ever used on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has worst display I have ever used on any laptop

    No, I would not recommend this to a friend
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