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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1465 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the touch screen, price, and user-friendly nature of the laptop positively. They appreciate its light weight and powerful performance. However, some customers have concerns about the loud fan and short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,465 reviews
  • Rated 4 out of 5 stars

    Perfect!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has helped me get through hours upon hours of online classes for the past 2 going on 3 semesters. It is the perfect size for me, and has all the qualities I was looking for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best HP laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my HP Laptop, I like the long hinge , my last HP laptop had 3 hinges and it broke and cracked my computer screen, didn't had it long. I suggest the Long hinged better support !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid computer for work and personal use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has created a solid computer that has enough ease of use for causal users and enough power to accomplish bigs goals as a main work computer. Reliable and sleek looking. Performance has been great so far!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for home schooling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for home schooling. COVID change the future of education for now, and this laptop has made it possible for my child to finish the remaining year. Works great and was so easy to setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice touch, nice look. i-5 processor adequate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that the width is a bit shorter than my previous 15.6". i-5 processor adequate for my uses. Only drawback was having to remove S-Mode in order to download apps other than from Microsoft Store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have personally purchased 3 of these laptops. They are a great budget laptop and I would highly recommend. The only downside is they are all plastic but what you get for the cost, I personally do not care.

    I would recommend this to a friend
  • Cons mentioned:
    Graphics

    Rated 3 out of 5 stars

    Overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more from this computer design looks nice but the machine is kind slow and graphics looks like windows XP also mousepad got stuck few times

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast, works better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son for his new career. He was using a Chromebook and an older Windows PC for a long time and this is significantly better (faster, etc.). Very happy with the quality for the price point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great gift for a retiree,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set it completely up for my husbands surprise gift! All he had to do was turn it on. They set his new email account on the new computer and he had emails the first time he opened it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for an inexpensive laptop to basically offload personal files from my work computer. This laptop has lots of space and is really fast. The screen is crystal clear and very responsive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Light weight and easy to handle.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first HP lap top that I have purchased. The screen is a little smaller than my previous computer and the keyboard is configured a little differently. I am adjusting without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop with no name...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent and budget friendly, but a hassle to buy accessories for since HP doesn't give this unit a "name" (such as Inspiron). To make my point, tell me what the name of this HP laptop is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks HP

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my brother during the pandemic. This laptop came in the clutch because other places took months to ship while Best Buy only 3-4 days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. Like that it has a number pad on the keyboard. It boots up quickly. It is thin and light. It does not have a CD/DVD drive. I bought a separate one. Worked great with this computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good except for fan issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fan keeps running. Worked through several sessions with HP tech support but now have to take to a local authorized dealer. Performance has been great though, just too noisy with the fan always running.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP a very reliable brand

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 7 HP computers and bought this one because the operating system of the old one is no longer supported. I am still learning all the things the new one can give. So far, very satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was time to upgrade & I am happy with this laptop. I am not a big of touch screen, and this unit can be used with or without it. good speed plenty of memory. battery last longer than expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. It is bigger than we expected but that’s on us. However, performance is wonderful and runs smoothly. Maybe better screen resolution would make it better.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    work from home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop to allow my husband to work from home some with his company, we did not anticipate the COVID-19 to happen but glad we already had his laptop as it made his transition easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for not a lot of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for the wife as hers was out dated. She loves the look and weight and the ease of operation. As we don't do work on them she's still very pleased with how well it works for her.

    I would recommend this to a friend