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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1465 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the touch screen, price, and user-friendly nature of the laptop positively. They appreciate its light weight and powerful performance. However, some customers have concerns about the loud fan and short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,465 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect for COVID19 Kindergarten

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for the little one when schooling became home-based. It's fast, light, and includes touch-based input. She can grow into trackpad and mouse navigation, but there's an immediacy to touch. Zoom, Clever, Canvas, and other educational apps from the school district just work! Learning without frustration. NOTE: If you set up a Microsoft account for a child, you get metrics and control over app/website usage. This is good. You will need to use your own account whenever the school links to YouTube (which resists all usage by under-14 users). This is annoying (but not the fault of the laptop or YouTube).

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Touch screen

    Rated 5 out of 5 stars

    This is my first touch screen laptop. I love it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This touch screen laptop is perfect for me, with the help of my daughter it took me a while to get use to it but now i'm good. It is very easy to use once i learn.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Homeschooling Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to buy an extra laptop when regular school turned to homeschool. Happy with the speed and the touch screen. Will be a college laptop and gaming on the side.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome laptop. I love the touch screen and it's very lightweight. The screen is very bright and good resolution. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Perfect for business use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is extremely light weight, VERY fast, stays cool and has more than enough memory for my needs! Love it! The solid state drive is worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what is wanted

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's computer finally died, so it was time for a new one. While not a powerhouse computer, it does what is required in a consistent manner. We have had more than a Few HP computers in the past and given their performance we expect reasonable dependability out of this unit. She does not do gaming, animation, cad.... so for her to just surf the net, send emails, take care of some business with quick books, it's a perfectly fine choice at a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very fast Star up!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my study applications. When powered on it loads windows in seconds. Love the touch screen ability. Battery life is shorter then claimed.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    lightweight and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in looking for a laptop and with Brett the associates help was able to locate 1 that works for me. Very light and works fast. Great service as always.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found this at Best Buy and couldn’t beat it. Quick and stays quiet. I haven’t had 1 issue with it yet. Touchscreen work perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Love it so far

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for home use. The touch screen works well and the battery life is good. It’s pretty speedy too. I’m happy with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Touch screen

    Rated 5 out of 5 stars

    I really love my new laptop. Features are great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very lightweight laptop compared to my previous purchases. My first touchscreen as well. I love the ease with which I can use all features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made a great choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked a long time to find a replacement for my wifes old laptop with Windows 7 on it. Was told by the Geek squad they could set up a new laptop similar to the old one and they were right. Associate suggested the one we purchased and he was right it is a great one for both of us. Is the right size for easy moving about and is quick for us. We are very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Hp laptops are reliable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and it seems to do everything I need it to do. Great speed, lots of storage, light to carry back and forth to work.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had an HP . May last one is about 10 years old with windows 7. When it was not able to update . I decided to get a new laptop this one was recommended to me. I was disappointed that it did not have a DVD , Cd drive but I got a external one and it works fine . I do a lot of photos .I am still learning windows 10 and so far so good. Great for movies a lot better then my old laptop . Nice and light. Great little laptop

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 4 out of 5 stars

    Great laptop !

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it no issues so far! Its light to carry big screen and clarity is great. Touch screen and does it all for me.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Nice and lightweight.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been pleased so far with this laptop. Really like the touch screen. Do not like that the Fan seems to run a lot and fairly loud.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer and good value for the money. Glad I had to update my old computer. This one has nice features including touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Light weight

    Rated 4 out of 5 stars

    Very nice computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very light, easy to work. I love it, not just because it's new although my last one was 12 years old from Best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Super fast, easy setup.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its everything that I've wanted/needed in a computer. It's super fast and easy to use. I'm very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. It’s fast and reliable. Hp products has never failed me. The price was reasonable as well.

    I would recommend this to a friend