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Customer Ratings & Reviews

Your price for this item is $566.99
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The comparable value price is $629.99

Customer reviews

Rating 4.5 out of 5 stars with 1465 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the touch screen, price, and user-friendly nature of the laptop positively. They appreciate its light weight and powerful performance. However, some customers have concerns about the loud fan and short battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,465 reviews
  • Pros mentioned:
    Easy to use
    Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    Easy to Use

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up ~ just a bit noisy every now and then.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    its ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked for a laptop for very minimal use and settled on this one. its ok, the keyboard feels very cheap and it seems its off centered from other laptops that I've used making typing a little difficult to use at first. the touch screen works well but the programs are a little "off brand" to me making downloading some programs necessary. its good, not great. but then again it didn't cost and arm and a leg either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Sales Representative provided excellent input on several models, and, also, gave pro's and con's on all laptops we looked at. We purchased the HP unit and had set up an appt to transfer all my info from my old laptop to the new one. The Geek Squad did a tremendous job, and provided a detailed explanation of the unit, plus, Q & A. The laptop is perfect and a tremendous improvement over my old laptop. Great Job, Well Done.

    I would recommend this to a friend
  • Cons mentioned:
    Loud fan

    Rated 4 out of 5 stars

    allright but loud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought open box excellent certified and there was small blemishes all over the outer bezel and a small divot below the touchpad. other than that it came in pretty good shape, (i might be a little picky as most people probably wouldn't notice the blemishes on the bezel) but he little divot kind of makes me wish i would of bought new. runs fine other than its super loud and the fan goes into overdrive with just one chrome tab

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it turns on fast and easy to use for school work

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Price

    Rated 5 out of 5 stars

    Good HP computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price point for what you get. Easy to use and good for children for Google Classroom.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like is reverthing that i need .. is faster is light . Is perfect has everything that i need

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Awesome computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace one of my old computer and this did not disappoint. Fast and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great easy to use computer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use computer and perfect for a student or any beginner. Plenty of storage etc.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Touch screen

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a HP person this new style of laptop is easy to use. I like the touch screen,

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great touchscreen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, battery life could be better, it works for the purpose of what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a senior-citizen and have owned a PC for at least 22 years, soon after they first came out. And this HP is the best one so far. The 15.6 Touch Screen has an excellent picture. The Intel i5 is an amazing and fast processor. And 12GB of Memory, wow!! This baby is loaded and didn't break my bank account. What a deal. I am so happy with my HP pc and I would definitely recommend it to anyone. Happy camper.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent for my accounting business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this computer is excellent for my accounting business. the speed is great and the storage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this laptop so I could work from home. It has great speed and storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    I'm very pleased with my HP Laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll be honest. It has been along time sense I had to purchase a laptop. My last one lasted 12 years. A friend suggested to purchase this one. I have not had this for that long so, I don't know all the programs on it. I like how the keys are spaced, it's easy to use, the touch screen is nice to have, and the price was reasonable considering all that comes with it. I'm very pleased that I purchased this.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! It's quicker, lightweight compared to my old 8 year old computer.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 4 out of 5 stars

    great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this HP laptop is fast and quiet. the price was great I will recommend this laptop

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was worth the buy. Super fast and easy, even my small kids can use at ease.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Touch screen

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer. It is very light and easy to use. Like that it is touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Light weight, Speed

    Rated 4 out of 5 stars

    Lightweight and Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and lightweight computer. Easy to use with lots of great features.

    No, I would not recommend this to a friend