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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 275 reviews

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88%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the responsive touch screen and the laptop's ease of use, finding it suitable even for non-technical users. Many appreciate the price point and the ample storage space. While some users mentioned the battery life could be improved, the overall performance and lightweight design received positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-275 of 275 reviews
  • Rated 2 out of 5 stars

    Slow system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the laptop configuration looks pretty cool but the speed of the system is slow I have solid state drive in one of my old laptop that is working faster than this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the computer just for work and it failed me. It was too slow and the pad was too sensitive and most of the time i was emailing/writing, it would freeze for a two-three seconds and kick me out of typing, so that i could click on where i was left off and keep on writing. This kept happening and i had to bring it back.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even one month ownership and many problems already

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless network card is of poor quality and would not connect to any wireless access points. Ended up returning the PC for another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mouse skips during typing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While typing the mouse moves causing the words to run together

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defect Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product when I visited USA and I have received physically damaged product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    did,nt work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a hardware problem from day one. best but took it back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After careful consideration and research, this HP laptop fits the bill. Fast boot up and allows me to surf the web quite easily. Don't buy to the car adage, if it had one more horsepower then it has to be better. It's a great computer at a great price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good starter computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good starter computer for my nephew. It has a good amount of ram and he hasn't slowed down on him. He has already been using it for almost two month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop and good storage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We spent weeks reading reviews and finally went to Best Buy looking at a different laptop. Ended up purchasing this laptop bc of the storage and stronger processor for the money!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just an ok laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks from the day I bought this laptop, it slowed down. It took long time to boot and browsing also slowed. Volume is not very loud when watching videos. Resolution is just only 1366 x 768. I recommend anyone to spend $100-$150 more to get DELL laptop for I7 processor, 8GB, 1TB, higher resolution anti glare screen, more battery and better sound quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop July 2. So far it is doing what it should. Price was within budget. Processor, storage, durable black case were selling point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SIX YEARS HP LAPTOP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After six years is still working. But is slow. It does the work.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery Backup is so poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop from Best Buy last week, I saw specification about this laptop that is written battery back up time will 6 hour that's why I buy this laptop but after using I noticed charge is going very quickly 2.5 hour it's given back up. I don't recommend to my friends to buy this laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointing purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been able to use it! The screen turns blue all the time! It takes 40 mins to load one page on the internet! I bought this hoping it would be the “one” computer! My tablet gives me more life! Very disappointed.

    No, I would not recommend this to a friend
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