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Customer Ratings & Reviews

Your price for this item is $522.99
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The comparable value price is $549.99

Customer reviews

Rating 4.6 out of 5 stars with 492 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers enjoy the touch screen, ease of use, and lightweight design of the 15.6" Touch-Screen Laptop. They appreciate the solid-state drive for its quick performance and the long battery life. However, some customers have concerns about the limited storage space and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 492 reviews
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning to use my new computer. So far I have had few problems. It took awhile to connect my current email but I finally was successful . The screen is bright and clear ant is easy to use the touchscreen feature.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints about this one. I bought 3 different laptops this holiday season and was not happy with any of them until I happened upon this one. The 15.6 inch screen doesn't feel much smaller than my former 17 inch laptop, the HD screen is great and the touchscreen works perfectly (even though that wasn't a feature I really cared to get). But the battery life is great, it streams video on multiple tabs with absolutely no problem, the speakers are on top so there's good sound, and the touchpad is accurate and moves nicely. And that was one of my biggest problems with the other laptops I've had, the touchpad not responding appropriately. This one is perfect. I'd definitely recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you missed this on sale maybe it will be back. This is a great mid level laptop that has everything and more that I was looking for. Processor and memory are good and with cloud storage and portable drives the solid state drive is fast and quiet with more than enough space for now. Unexpected bonus's were the display and touch screen function along with an optical drive that a number of laptops do not offer anymore. It is very light and the battery life has been very good. Purchased as a door buster deal so comparing all the machines being sold across the spectrum this had the most bang for buck. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great LapTop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a late review but I just wanted to let people know that it has been a valuable piece of equipment for the past 2 yrs. I use it for college and I now need more memory. When I bought this laptop I had no idea about memory but I will either add an additional drive or purchase an external storage drive. The laptop itself has been wonderful. It does what it says. The keys are very sensitive and touchy. This is a lightweight model and is easy to carry around campus. Ideal for a college student. I love the Touch feature.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Very Nice Fast Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my wife for Christmas and she is loving it. The SSD is a major order of magnitude improvement in speed booting up ad operating. Highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Easy to use with touch screen or cursor.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen is easy to use and the battery lasts longer than most laptops. The other brands do not compare to this one, it is much faster.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Excellent laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on a flash sale. This laptop does a fantastic job doing anything you need for basic functions. It will not handle high end gaming or editing work, but it has a small solid state drive for quick startup and fast Windows navigation. The graphics aren't anything to write home about. Major pros: low cost SSD (fast) Touch screen Major cons: Resolution is poor SSD is small (easily solved with an SD card) Graphics can't handle high end content

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Fast and easy to navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for school or work. Touchscreen is great! Bigger than my last laptop but lightweight and FAST!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Love my Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband gave me my HP-Touch-Screen Laptop for Christmas. I absolutely love it!!! It is so much nicer than my last Toshiba Laptop. I love the new Natural Silver, Ash Silver color as a change from the regular black color. It turns on fast and works great. I also love the fact that it has a Touch Screen. Great value for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Touch screen

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice thing working very nice and price is in range

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Good system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit has been sitting in the box for months as I have been waiting for my old system to fail. Now that I have started it up I think it should have backlit keyboard and a couple of other options that would make it a better system. I am already pushing the envelope on storage in the unit. Price point was good but you do get what you pay for. My Bad.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good battery life, lighter than my last unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous laptop when I first got it would last about two hours and slowly degrade to one hour. I replaced the battery and had the same problem. So far, I've been having about four to six hours between charges. I like the lighter weight, but I somewhat do miss the 17" screen of my last unit.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. I don't do a whole lot on it, it's just for "fun" but it serves its purpose well with what I need it for. I love the touch screen, you can operate it both ways, the touch pad and touch screen. Makes a person even lazier! I use it for saving documents or pictures, email, on line shopping, searching the internet, that sort of thing. Seems to hold a charge for quite a while when removed from charger. Really didn't want a laptop that was this expensive but other cheaper ones, I was told, were more for gaming and watching videos or streaming movies and such and this one would last a lot longer than those. Hopefully that will prove true, if so then it will be worth the extra money. I have only had it for about a month though.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing bang for buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a present for a young student. Couldn't beat the specs for the price. Not sure how it'll fare long term, but with an 8th gen i5, an SSD, 8GB RAM and touch, it's sure to be around for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was a great price for what it offered. I am just now beginning to use it and the keyboard is certainly taking some getting used to but I am confident this computer will meet the needs that I had. It would not have enough storage for people who save pictures

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop met all of our needs regarding speed, storage capacity and screen capabilities. The unit is light weight and small enough to travel with and large enough to see screen details. Only issue found was that he power plug inserted does not illuminate an LED to indicate the power cord is in place and charging the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    The perfect laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works great and has a very slick and stylish look. It is very fast and an added bonus is the touch screen. It's the perfect laptop for someone looking for a new and reliable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Touch screen

    Rated 5 out of 5 stars

    So far so good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on 21st day of door busters as a Christmas present for my wife. Easy set up. No issues so far. Meets her needs. She loves the touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot. Very fast. I keep forgetting it has a touch screen so it surprises me when it moves when I touch it randomly. I would say this was an excellent purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 5 out of 5 stars

    Good basic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer for school work, excited to start online classes so I can get real use out of it. So far seems to be a good computer, works fast, and the touch screen is convenient.

    I would recommend this to a friend
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