Customer Ratings & Reviews

I needed a new computer as the one I previously had stopped working. This one was on sale and had everything I needed as I basically just use it for emails, scrolling thru social media and storing my pictures and some documents. I do not like windows 11, I had icloud for windows on my previous computers and I have been having a lot of trouble getting it on this one. I have been to the apple store, the microsoft store and to Best Buy to talk to the geek squad. The microsoft store was the only one that gave me any hope of getting it to work although it seems like it will be a complicated process. I may go without and i'll just live with what I have now.

This laptop is just amazing for most of the basic level gaming and regular coding work.

Decent bottom end laptop. Good for web browsing and streaming media. Not for gaming

I was in the market to replace my former HP (6 years old) laptop, when I came across this HP on BB website; after reading the reviews I was sold. The best part, is that I purchased this laptop as an OPEN BOX item at a very good price. I've now had the laptop for almost a month, and the speed and battery life is awesome. I am completely satisfied as I am an embroidery business owner, this laptop storage space is awesome. I highly recommend this HP laptop.

I love this laptop. I have owned it for two years now using it daily. I am college student and I have so many things up at once. This touch screen doesn’t miss a beat! Only issue is I try to use other computers and laptops as touch screens lol.

I was looking for a laptop for personal use, I've had HP computer's and a ipad. Wanted to combine them and found this. Very fast and extremely lite.

We have bought several of this series laptops from Best Buy. Each one has performed well for our business. Great price on a really good laptop.

I bought this computer open-box and so far it has been a good experience. The battery last a lot and is fast enough to do normal stuff in Microsoft.

So far, so good. Great functioning and speed. Recommend this computer for everyone who is looking for great performance and battery life.

I LOVE IT!! MY HUSBAND GAVE IT TO ME FOR CHRISTMAS. I LIKE THE TOUCHSCREEN! IT IS ALSO SO LIGHT TO CARRY. ITS SO MUCH EASIER FOR ME TO TAKE SOMEWHERE.

Good laptop for the money. Good battery life and speeds. I would recommend if you’re looking for a basic laptop.

Quick and fast. Easy to navigate and use tools. Touchscreen makes life easy

I have had this computer for a while and have been very happy with it. No issues, easy to use, not a fan of the Microsoft yearly subscriptions but that is for all computers now

Not bad still running 2 years later. Not the fastest thing ever, but pretty good

It performs as I hoped. It is much faster than the computer it replaced and required very little setup to get my applications running again.

didn't realize how slow my old computer was until i started using this one. Very fasts response times. Love the touch screen.

I absolutely love this computer. Runs super great, love the touch screen and the 15.6 screen is nice and big for when working on homework. 10/10

Love the laptop! The speed, ease of use and display screen! The salesman that helped us with this purchase was amazing and kind with suggestions!

Great computer, my only complaint I wish it had more usb ports. Other than that I have no complaints the touch screen brings it to another level, when I’m traveling for work there’s no need for an external mouse. The sim and lightweight design packs more than enough power for what I need. I can open spreadsheets, run teams or zoom meetings, pull up blueprints and email all at the same time without any difficulty.

Fast computer, excellent choice at a good price! Just wait for a discounted price. Best buy dropped the price for this model at $100 of or so.