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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1494 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,494 reviews
  • Rated 1 out of 5 stars

    Problematic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Problematic in 2 weeks. Identical ghost screens run across main screen. Screens would switch on there own.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Hp. 17.3 laptop, mod B4gx7ua

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functioned for 3 days. Returned and recd a replacement that worked for another 3 days. Either a definate issue with this model or i picked the wrong computers. Do not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regret this purchase. It is old fashioned, archaic and awesome if you are 90 years old. I feel embarrassed that I ordered this. I hate it. I read the great reviews and ordered this. Please reconsider.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NO GOOD, NO HELP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not good, after 30 days camera crackle wifi no good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item had to be returned. It was broken in several areas. This was the 2nd HP that had to be returned in 2 days. I would never by another HP computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for school and not even one month later had to send it in For repairs. Repairs take 3 weeks on average. Ruined my school grade as I had to redo a lot of work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    So disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste yo money if you wanna play games on it moves wayyyy to slow for games and freezes all day

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 2 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item stopped working after 2 months. No Hard drive error and was infixable and passed the return date.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Freaking sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It literally crashes running basic processes (chrome, phone link, windows defender, and vpn) ram utilization is 70-80 percent and crashed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a laptop and it was defective and had to return it. I was extremely disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 13 weeks

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in late April, died beginning of August. Can't be returned even with Best Buy protection plan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The absolute worst laptop I have every owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was glitchy from day one, and completely died four months later. I do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst laptop i have ever owned.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 months old, already got the blue screen of death. Do not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate it. I didn’t even know they made laptops without backlit keys. Screen resolution is strange, I can’t seem to adjust it to proper resolution.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Product Key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not Received Product Key for MS Word .... So i am Upset too

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You guys don’t let me return it to get a smaller one very disappointed in them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Laptop is not easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has given us a hard time. Not what I wanted

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ms. Gardener

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not fond of this laptop I do not like this laptop

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Perfect 17.3" HD Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Boots quickly. Large screen makes easy viewing. Great price compared with other stores. Weight makes for comfortable carrying. This laptop fit my needs for internet searches, word processing, and file saving.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so fast, screen is big and bright, it is light so easy to carry on the go.

    I would recommend this to a friend
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