Customer Ratings & Reviews

I chose this laptop because it was closest to my previous laptop that didn't work anymore.

It was easy to set up and quick responses when looking for sites

Exactly what we wanted for an amazing price!! Same day service. AWESOME experience!

Very happy with this purchase. Excellent in store help

Works pretty well for work/ business, dont get for gaming however. I only wanted to play roblox, nothing else, and the thing sounds like its going to blow up and runs insanely slow. Super disappointing especially since it claims to be compatible for gaming when it cant run ONE download.

This laptop was worth every penny. Does all it should. Picture is excellent and the sound ain't so bad either!

This is a gift for Fathers day..stumbled on the Best Buy sales and this laptop is perfect for what my husband needs. Mike at Altamonte is AWESOME, helpful and knowledgeable.

Good overall value and fits the needs for general computing. Best Buy made it easy to compare different models of pcs and this was the best overall computer for our needs.

LARGE WORD DOC TRANFER ARE SLOWER WHEN EDITING FONT SIZE. OVER ALL WORKS EXCELLENT WHEN SETTINGS ARE ADJUSTED AND WINDOWS 11 LEARN USAGE PATTERNS

Amazing and very reasonable price! Also the spec is beyond basic level!

I have only had a short time. But using Ryzen has been a little hard to get use to after using intel. The verdict is still out.

Overall, a solid laptop. Wish it had a little more memory, but it is working for my school stuff.

Amazing laptop! Great for students in grade school or college/university.

Love it. It’s fast. The service was fantastic Will recommend to others

Good product have this laptop for my wife and she love it so we are buying it for are sone for school

Owned this HP laptop for just over 3 months. Since the beginning the computer ran hot, would freeze the screen any time you'd do anything, and the speakers constantly poppped/crackled. I chalked it up to Windows 11 and it's update. Turns out the charging cable it came with was bad and any time the laptop was plugged in it would have those problems but when on battery they'd resolve. So had to buy a new charging cable/power supply. Cut to a few weeks later, and now my laptops touchpad has sunken into the computer and is in constant click mode so it selects everything making it impossible to actually click or use anything. I don't even use my laptop all that much for that to have happened. This has been one of the worst purchases I've made. For these issues to be happening on a new laptop is egregious. How it's gotten such good reviews is beyond me. Cheaply made. Poor craftsmanship. Unreliable. Welcome to 2025 where you overpay for poor merchandise. Look at a different brand if you want a somewhat better experience.

It works great! Super fast, love the screen size! Great buy!!

Great Purchase to replace an 18-year-old laptop that was at the end of its life.

Very nice laptop for office work. The only drawback was the rigid set up protocol with no way to access the desktop unless you signed in. Setting up for a new employee was more complicated than previous versions.

Very good muito bom mesmo amei,pode comprar sempre na loja muito jus