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Customer Ratings & Reviews

Your price for this item is $409.00
The comparable value price is $629.99

Customer reviews

Rating 4.6 out of 5 stars with 1257 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,257 reviews
  • Rated 4 out of 5 stars

    Decent at casual gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, speaker quality could be better, already started crackling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 17.3 Full HD Laptop Amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for and at a great price. High quality and overall, a great PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was good.and helped me choose between 2 laptops. I went with the hp...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and friendly staff with excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and the size of the screen is perfect, I love my new laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and good reasonable and worth buying it Great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Limited selection but fairly good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a nice computer. I was disappointed that there were only 2 or 3 17 inch laptops in the store so not much to chose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy to buy HP and Best Buy offer me good options thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Babe’s HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP has been working just fine so far. Haven’t had the opportunity to utilized it just yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product selection and experience. outstanding customer support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great with great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy on the eyes, great price and the best computer I've had to date.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    3 out of 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just alright. Lacks a lot. Honestly my 2011 MacBook Pro runs better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price the best value of all computers. I always buy HP laptops never had any issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed After Just One Month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely write reviews, but I feel compelled to share my experience with this laptop. I purchased it with high hopes, expecting reliable performance and quality—especially for the price. Unfortunately, it’s been a frustrating journey. Audio Issues From the beginning, I noticed intermittent popping sounds during music playback, especially on YouTube. It’s subtle at times, but persistent enough to ruin the experience. I’ve worked with two HP technicians, followed all troubleshooting steps, and even adjusted system settings—but the issue remains unresolved. I spent a significant amount of money on this laptop, and I expected better. I don’t think it’s unreasonable to want a device that works reliably out of the box—especially for something as basic and important as listening to music.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mouse pad issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are Nice laptops but the mouse in the first one didnt work out of the box. Returning it was easy at Best Buy. The new ine worked for about a week amd the same issie came up so i just returned it. The touchpad has issues in this design and meeds addrressed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so far, Don't like Windows 11 or how it tries to force signing up for Windows subscription but that's not BestBuy's or HP fault

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I am satisfied with my HP laptop. Still learning about this device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not used to windows 11 but so far do good. Still transferring from my old computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the person that just needs something simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect example of a great value product. Always loyal to the cause

    I would recommend this to a friend