Customer Ratings & Reviews

Nice for the price. Runs slow but nice big screen/

A perfect laptop for the casual user great for any age

upgrade to windows 11 due to microsoft discontinuing 10

I didnt like the build or the screen. It seemed like a good intermediate laptop.

I could not (cannot) get any setup help (with facial recognition login) from "support". I called and was never able to get a person. I opened a ticket online, received a case number from HP 3 weeks ago, but have received no contact thereafter.

I'm Still learning the technology that is new to me.

Can't say as still attempting to learn what's what VERY CONFUSING.

I didn't realize the keyboard doesn't light up I've always had that feature on my previous computers.

I would give a 0 if I could. This has left a bitter taste in my mouth. Unable to return the purchase as the window passed (understood and accepted) but reached out to ask for support due to blanking out of screen, mouse icon disappearing, laptop fails to charge intermittently and sound distorted on Zoom/Teams calls. Informed Best Buy and was informed I could return but remained at store discretion. For having a laptop less than 3 months these issues should not even be present for the price paid. Thought to get a Best Buy membership but this has certainly changed my thoughts.

Hard drive went out within 2 months. I will never buy another ho product again.

I tried to see if i can manage without some ports. This laptop doesn't satisfy my needs. Gave it to my daughter for school.

First, I ordered over the phone and didn't realize the computer had an AMD rather than Intel processor. It's slower than Intel and when I'm playing games it frequently freezes up. Also I've noticed when trying to access some things it won't let me saying something about using too much of something. Most diasppointed. Am considering trading it in since I believe I have 60 days?

Some of the letters on the computer have faded. You can't read them. My computer isn't even a month old! Some of the letters are unreadable. Disgusting. Will never buy a HP laptop again!

computer is great, Price was fair and NOT overpriced like other stores

Great laptop except the keyboard. It's awful. I may just toss this laptop in the garbage.

Was told item was 1TB only 512mb. Sold me a Best BUY Customer warranty non refundable after I returned lap.top. Never transferred my old hardrive to new laptop. Never updated Windows added my security system like Windows Updater and Security. was sold one thing and told another about this entire transaction. Check ENTIRE sales receipt top to Bottom, wherein the extended warranty is explained, not the sales clerks I'm giving you this Free but paying for it later, second year warranty is your bill in a year but not told that.

Overall, the computer does its job however just wish it had a little more power for multi-tasking

My daughter bought it and at 24 she says it is suitably average.

Hard drive failed less than 3 months after purchase. Returned to Geek Squad and will see how HP will handle the warranty issue. In addition, there had been continuous issues with the trackpad with the left click sticking regulary. We will see how HP handles the warranty claim. I previously had a good opinion on HP. TBD depending on their next steps. Regardless, high marks for Geek Squad. Their folks are top notch.

Wish I never purchased. Received laptop, set it up the day after I received it. Used it a couple days later to print a file. A few days later it wouldn’t turn on or charge. I was still within my return I should’ve gone with my gut and return it. Instead, I sent it to HP for repair to find out the motherboard was bad. I am still waiting to receive it back.