Customer Ratings & Reviews

I would buy it again if I have to get another one.

Works well and is nicely priced. Would recommend to anyone seeking an affordably priced laptop.

Owned this HP laptop for just over 3 months. Since the beginning the computer ran hot, would freeze the screen any time you'd do anything, and the speakers constantly poppped/crackled. I chalked it up to Windows 11 and it's update. Turns out the charging cable it came with was bad and any time the laptop was plugged in it would have those problems but when on battery they'd resolve. So had to buy a new charging cable/power supply. Cut to a few weeks later, and now my laptops touchpad has sunken into the computer and is in constant click mode so it selects everything making it impossible to actually click or use anything. I don't even use my laptop all that much for that to have happened. This has been one of the worst purchases I've made. For these issues to be happening on a new laptop is egregious. How it's gotten such good reviews is beyond me. Cheaply made. Poor craftsmanship. Unreliable. Welcome to 2025 where you overpay for poor merchandise. Look at a different brand if you want a somewhat better experience.

Purchase was great. Computer works as described would definitely recommend.

Great value!!! Clear graphics with vivid colors. Very nice!

Excellent Laptop, good storage space, good RAM, all you need for an everyday laptop.

Basic laptop. Easy to set up. Highly recommend. Great sale.

Great laptop computer at a fantastic price. HP once again, doesn’t disappoint.

Bought as a Graduation gift for our nephew. Great price. He was thrilled!

I didn't realize how large my laptop would be, I was more focused on the price.

Loving my new laptop. It was very easy setup. Sales person was very helpful.

This laptop is a good purchase. I would recommend this one.

Excellent Quality and features .The picture is clear and vibrant and sound is great

Best thing I ever did. Best Buy helped in picking it out, switching things over. They are the very best help.

It's a little early to review product but the help from the staff was fabulous and I think they gave good advice.

Good laptop for the price point and exactly what I needed it for!

love HP laptops. Have always had good luck with them Best Buy answers all questions that i asked.

Would consider a different model next time. Didn't notice that it didn't come with an ethernet plug in.

This fit our needs perfectly. Size is ideal for us. Has all of the requirements we were looking for.

Exelente service at best buy and the best computer ever 10 chocolate i strongly recommend 10 of 10