Customer Ratings & Reviews

It's easy on the eyes, great price and the best computer I've had to date.

excellent product selection and experience. outstanding customer support

I am so happy to buy HP and Best Buy offer me good options thank you

The computer I brought kept locking up when signed off. Unable to sign back in. Brought computer into Best Buy and the team was no help. Returned computer and they decided to mark as defective. Went to Sam;s and the computer I purchased has been working great.

I am not used to windows 11 but so far do good. Still transferring from my old computer.

Nice and good reasonable and worth buying it Great

Easy setup and solid laptop for the price. Would recommend for basic use.

Excellent laptop, HP is a brand I trust and this laptop is another example of a value purchase.

so far I am satisfied with my HP laptop. Still learning about this device.

Love it. It does everything I need it to do AND more!!! It’s a great backup!!!

Perfect example of a great value product. Always loyal to the cause

Great computer for the person that just needs something simple

It is a good laptop, but did not support 3rd monitor.

I love my new Laptop.....so fast and so easy to use. Thank you Best Buy

My son loves this laptop, I got it for his birthday. He said it has great graphics.

I'm very happy with this computer. Its perfect for what I need

Purchased for son's graduation gift. Perfect for his everyday use.

Do NOT purchase this model. It stopped working after only 60 days. After spending 50 minutes on the customer support line, it was determined to be a hardware failure, requiring me to send in a nearly new computer for repair. Now I’m expected to wait for a shipping box, backup my data (they wipe it clean), take it to a FedEx location, then I get to wait for them to find out what is wrong with my new computer and then they will contact me. I strongly recommend finding an alternative—this has been a complete FAILURE on HP’s part. They should be embarrassed to sell such a terrible computer and Best Buy should be embarrassed to such a terrible product!

Exactly what i needed at at a good price. Great choice at a great store

I rarely write reviews, but I feel compelled to share my experience with this laptop. I purchased it with high hopes, expecting reliable performance and quality—especially for the price. Unfortunately, it’s been a frustrating journey. Audio Issues From the beginning, I noticed intermittent popping sounds during music playback, especially on YouTube. It’s subtle at times, but persistent enough to ruin the experience. I’ve worked with two HP technicians, followed all troubleshooting steps, and even adjusted system settings—but the issue remains unresolved. I spent a significant amount of money on this laptop, and I expected better. I don’t think it’s unreasonable to want a device that works reliably out of the box—especially for something as basic and important as listening to music.