Customer Ratings & Reviews

If you play games like the sims, house flipper, golf with your friends (all games that don't require a whole lot to run) DO NOT GET THIS LAPTOP. I bought this laptop for the sole purpose of home use and to play the games I have that again, do not require a whole lot to run. Laptop continually lags even when I am trying to use GOOGLE of all things. Horrible purchase and a waste of money, should have kept my macbook, even if it didn't run certain games that required windows, it is 1000x better than this.

Was told item was 1TB only 512mb. Sold me a Best BUY Customer warranty non refundable after I returned lap.top. Never transferred my old hardrive to new laptop. Never updated Windows added my security system like Windows Updater and Security. was sold one thing and told another about this entire transaction. Check ENTIRE sales receipt top to Bottom, wherein the extended warranty is explained, not the sales clerks I'm giving you this Free but paying for it later, second year warranty is your bill in a year but not told that.

The hard drive crashed after only 4 months. Don’t buy one. I took it to Best Buy and they had to ship it to HP to fix; one to three weeks before I get it back.

Bought this for my son for college. Hard drive stopped working after only 6 months of use.

Great laptop except the keyboard. It's awful. I may just toss this laptop in the garbage.

computer is great, Price was fair and NOT overpriced like other stores

I'm going to rate the low because literally 4 weeks after setting up and moving all my data, the hard drive crashed.

Overall, the computer does its job however just wish it had a little more power for multi-tasking

Bought it less than 2 months ago screen blew out it's a black screen took it to geek squad the immediately told me they can't fix it they had to send it to Kentucky haven't heard from them since haven't gotten an update of when I'll get it if it can be fixed if it is fixed I would really just like my refund back

My daughter bought it and at 24 she says it is suitably average.

Wish I never purchased. Received laptop, set it up the day after I received it. Used it a couple days later to print a file. A few days later it wouldn’t turn on or charge. I was still within my return I should’ve gone with my gut and return it. Instead, I sent it to HP for repair to find out the motherboard was bad. I am still waiting to receive it back.

Slow and awkward to navigate. Item returned. Word of advice spend more money. You get what you pay for.

**^BUYERS BEWARE ! I purchased this device May 28. Well here it is June 24th and on the 23rd it started running a loud motor like noise . I never dropped it or anything just trade on it and watch tv on it . I am very displeased. It can’t be returned because that ended June14th. I am contacting Hp now under warranty but this is so inconvenient and such an unpleasant experience.

nice features, but playing Netflix and it freezes.

Hard drive failed and I’ve only had this for 3 months with very little use. and the manufacturer warranty does not cover this. To be fair i thought the computer was perfect untill this happened. This has been very frustrating.

Difficult to use. Seems to work ok but difficult to find things like the on and off buttons.

It runs windows. Has a larger SSD. This is a subpar laptop. The USBC port will not run a dock or work with any USB monitor. I give this a DO NOT BUY.

Too many features missing on this work laptop, keyboard doesn’t lit up

Too heavy, *****HATE***** the "COPILOT" KEY where the 2nd CTRL key should be!!!

The battery doesn’t work unless it’s plugged to the charger it automatically shuts down I bought it three months ago I don’t know it says only a month for return this product I don’t recommend to any one