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Customer Ratings & Reviews

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Your price for this item is $319.99
The comparable value price is $629.99

Customer reviews

Rating 4.6 out of 5 stars with 1164 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and screen size of the 17.3" Full HD Laptop. Many also appreciate its speed, portability, and battery life. However, some customers have reported issues with the hard drive and connectivity, while others find it a little heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,164 reviews
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. best price around, quick pick up HP has always been good for me!!

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    Extremely Disappointing Purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a joke. I have always had success with Best Buy products until I bought this piece of poorly manufactured metal and plastic. My son used it for 2 months before the card drive went out. The guy who helped him said there are all kinds of problems like this with this model. I feel that we should have been offered a replacement, if they refused. I am furious. I bought this for him because HE NEEDED IT TO USE on a REGULAR BASIS! Now, we have no idea how long the repair will take. This is ridiculously inconvenient and a very poor representation from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My New HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like big screen and the ease of navigating through the computer

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Hp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent display easy to use does havevery sensitive keyboard

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Used laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for the price, new open box. After setting the computer up, name, password etc., I shut it down. The next time I turned it on, it denied my log in password. After a long round about way I found it had someone else's password last used a month before I bought this USED laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop. Not too heavy and very big screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great size easy setup, great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Was in stock and friendly, helpful staff at pickup. Works well as I expect from an HP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop arrived on schedule with no issues. I found it pretty easy to setup and so far the laptop is providing me with an excellent customer experience. I was also very pleased with the purchase price and would recommend this laptop to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Really appreciate the geek squad setting it uo

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Please confirm that what you're buying is new!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy in Buford, GA, delivered a repaired laptop that we had to return because the keypad didn't work. We know it was supposed to be restored because the same new one we received as an exchange included factory paperwork, and the laptop prompted us to do things that the other one didn't. The salesperson seemed disappointed that we weren't interested in a warranty or a pricey software package as add-ons, and wanted to use our credits on a sale item, so we assumed this was his way of sticking it to us. But we had just spent over $4K with this company.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop,fast,easy to set up. Only thing I would have liked is backlite keys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT LAPTOP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice big screen! Very easy to use. Fast and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. Big screen. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    New computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the purchase. so far isn't to hard to learn getting used to it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home Work made easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the HP computer for my home work needs! Such a fast easy way to perform my duties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Online school friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 1st laptop for kids doing online school. Long battery life and very fast processor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hp Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great high quality product for the right price! Love the size of the laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. It is all I really needed in a laptop

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need. I love the way it seemlessly opens programs and loads quickly.

    I would recommend this to a friend