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Customer Ratings & Reviews

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Your price for this item is $319.99
The comparable value price is $629.99

Customer reviews

Rating 4.6 out of 5 stars with 1177 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance and screen size of the 17.3" Full HD Laptop. Many also appreciate its speed, portability, and battery life. However, some customers have reported issues with the hard drive and connectivity, while others find it a little heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,177 reviews
  • Rated 5 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality! Set up was simple and quick! Everything looks sleek!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A piece of junk!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy is ridiculous!!! Cant believe they would sell a product this defective..had it only for 1 month and the screen went totally blank....on my first 2 weeks of use ut started to act up like gives me a bla k screen then i have to reboot. Now a month later i turned it on and its says 'Boot device mot found . Please insta5an operating system on your disk " i didn't even install anything on this piece of junk...it may be cheap but at least it should work for at least a year. But no, i tried to follow the instructions on how to fix it but still would not workm. I guess they maks money by selling puece of junk and sell you their geek squad ...and if you dont purchase that option then youre screwed. Ive never had problems with bestbiy products begore, but i guess they font care about the product s they sell anymore...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP 17.3 Full HD Laptop Amazing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I was looking for and at a great price. High quality and overall, a great PC.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Limited selection but fairly good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a nice computer. I was disappointed that there were only 2 or 3 17 inch laptops in the store so not much to chose from.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay so far, Don't like Windows 11 or how it tries to force signing up for Windows subscription but that's not BestBuy's or HP fault

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Babe’s HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP has been working just fine so far. Haven’t had the opportunity to utilized it just yet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and good reasonable and worth buying it Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and friendly staff with excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person was good.and helped me choose between 2 laptops. I went with the hp...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and the size of the screen is perfect, I love my new laptop

    I would recommend this to a friend
  • Cons mentioned:
    Hard drive

    Rated 1 out of 5 stars

    Don’t buy open box items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as an open box item. It was a gift. I gave it as a gift after the return period ended. It does not work. The hard drive is toast. It literally never worked. $279 gone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy to buy HP and Best Buy offer me good options thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I am satisfied with my HP laptop. Still learning about this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product selection and experience. outstanding customer support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great with great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy on the eyes, great price and the best computer I've had to date.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not used to windows 11 but so far do good. Still transferring from my old computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price the best value of all computers. I always buy HP laptops never had any issues.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 2 out of 5 stars

    Good but slow and it overheats

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a bit slow, the APU isn't doing anyone any favors. the very limited ram probably has something to do with that, but the biggest issue is that it overheats and shuts off randomly. it runs for about 20 min if im lucky and just crashes. im seriously considering taking it back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the person that just needs something simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect example of a great value product. Always loyal to the cause

    I would recommend this to a friend