Customer Ratings & Reviews

Upon receiving. As looking at Instruction discovered INTRUCTION was for ANOTHER - DIFFERENT MODEL!!! After setting up I am wondering if it WAS A right choice! Upon starting page opens in only LOWER HALF. I have to drag it to FIIL Full SCREEN!!!!!

Too many features missing on this work laptop, keyboard doesn’t lit up

Junk dont buy Can not remove the battery so rebooting can be a problem. Mine got the black screen of death after 2.5 months

Purchased an in less than one month computer started blacking out half of the screen. The keyboards felt cheaply made and for the price paid was not worth it. Had to return.

Terrible product. My 3 month old laptop won't start. It is still under warranty but that will take 2-4 weeks per Best Buy and i need to pay someone $140 to back up the data from the hard drive. Not happy with either Best Buy or HP.

Havent had a chance to set it up. Will likely take it to my usual best buy in chino, calif to have them set it up. No help where i bought it and wonder now if i really needed it.

The hard drive crashed after SIX days. Had to return it and get another laptop. Did not get another HP. Geek squad was very nice but a new laptop should not have went bad

I'm going to rate the low because literally 4 weeks after setting up and moving all my data, the hard drive crashed.

The hard drive crashed after only 4 months. Don’t buy one. I took it to Best Buy and they had to ship it to HP to fix; one to three weeks before I get it back.

Salesperson advised me AGAINST this model, but what did 'she' know? I bought it and Shi-Loh, knew oh so well. I then purchased a much more useful laptop from her. First laptop was not a 'bad laptop' but it was BAD for MY needs. Best Buy hires great, non-commissioned people, pay attention prospective 'buyers'!

Problematic in 2 weeks. Identical ghost screens run across main screen. Screens would switch on there own.

Item had to be returned. It was broken in several areas. This was the 2nd HP that had to be returned in 2 days. I would never by another HP computer.

Don’t waste yo money if you wanna play games on it moves wayyyy to slow for games and freezes all day

Poor visual quality and had to return within 30 days after it reported no hard drive installed

The cpu out of the box would run at 400mhz and dont know why. Also the speakers were crackly and distorted. I assume it was just a factory defect. No big issue.

Functioned for 3 days. Returned and recd a replacement that worked for another 3 days. Either a definate issue with this model or i picked the wrong computers. Do not recommend

I regret this purchase. It is old fashioned, archaic and awesome if you are 90 years old. I feel embarrassed that I ordered this. I hate it. I read the great reviews and ordered this. Please reconsider.

Purchased for school and not even one month later had to send it in For repairs. Repairs take 3 weeks on average. Ruined my school grade as I had to redo a lot of work.

Item stopped working after 2 months. No Hard drive error and was infixable and passed the return date.

It literally crashes running basic processes (chrome, phone link, windows defender, and vpn) ram utilization is 70-80 percent and crashed.