The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Rated 3 out of 5 stars
confused and frustrated
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am confused with a lot of the apps and trying to fix things to work better. the taskbar is very small and I can't make it any bigger, if I try to it doesn't change and everything else overlaps. I would like to a person for help, but never get a person.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The tech person that helped me was wonderful but too many people waiting in line and not enough people to wait on them. My appointment was delayed by an hour so when appt was only 20 minute so people were stacking up in line and that made me feel rushed so didn't get all the info I needed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Laptop appearance is sleek, however, there is no battery life. Description indicates up to 10 hours battery life, however, charge doesn't last more than 2 hours.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ever since buying this I've received a ton more SPAM calls and emails. Makes me never want to buy something from Best Buy at all.
The only place I gave my number an email address to was to Best Buy!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Less than a month old. Mouse pad doesn't work. HP suggests returning because it's defective. Best Buy won't take it back. DO not buy HP.. DO NOT BUY FROM BEST BUY.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The HP laptop was a great price. I asked the associate since I had Dell docking station would there be any problems. He told me everything would work; Dell works with Dell and does not work with HP or any other. Plus, HP did not come with a charging cord.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Equipment seams fine, although sales person was terrible. We left the store with computer, without setup. I need to goback to get some assistance from setup geek squad.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Moderate price and excellant performance and speed. Display is vivid and awesome.
I'm not a facbook or gamer. I use Word and Excel frequently and on line services of email and Amazon. This is my third HP laptop and I love it. My old laptop was a Windows 10 product and because It wouldn't run Windows 11 I prchased this one. I'm gald I did. Solid machine with great performance, but thats the HP legacy!