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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 419 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the 17.3" screen size, affordability, speed, and portability of this laptop. They appreciate the upgrade to Windows 10 and find it suitable for gaming. However, some users have concerns about the battery life and touchpad performance, while a few encounter frequent errors and dislike the new operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 419 reviews
  • Rated 4 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite impressed with the unit. My son set it up for me and I have been happy with it every since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met my needs. Needed a little time to get use to the single mouse pad since I came from a 10 year old PC. Also took a little while to get familiar with Windows 10.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is slow. Not only that the touch pad keeps adjusting the screen for no known reason.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase for a first timer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first laptop that we ever purchased. We are very pleased with it and have had no trouble. The staff at Best Buy was excellent to work with as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting to learn more about this lab top. I'm very pleased with this purchase so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy to have a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband is concerned about getting shocked all the time when he picks up the laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't care for the plastic casing, but otherwise seems to be a good purchase, so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great labtop meet my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great I am still learning about how to use it correctly but very useful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty good for business applications

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good for business apps... a little on the slow side but plenty of disk space

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my better half for his photography and he loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. Wish it had a word processor already installed on it, but works good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    purchased for daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter likes laptop. Her HP had crashed and was shopping around for best price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good laptop for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to do most I ask of a laptop except I cannot download my poker site.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of reseach before buying this computer at Best Buy including Amazon and E-Bay. Best Buy shipped in to my door step in two days.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good basic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good basic computer. Windows 10 is new to me and can be confusing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    hard to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the mouse is terrible, windows 10 hard to use, on/off button is hard to see

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love my hp laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recommended this laptops to everyone who has asked about a laptop purchase. I only buy hp laptops and desktops. They're the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for all of our needs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great choice for not only my needs but my grandsons for school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome computer for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is perfect for my needs. I purchased this computer after my own computer crashed and the transition has been seamless.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well for what I need it for and the large hard drive is great

    I would recommend this to a friend