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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 419 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the 17.3" screen size, affordability, speed, and portability of this laptop. They appreciate the upgrade to Windows 10 and find it suitable for gaming. However, some users have concerns about the battery life and touchpad performance, while a few encounter frequent errors and dislike the new operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 419 reviews
  • Rated 2 out of 5 stars

    Fine with reservations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Afraid to do business as I cannot find a place to sign on and off

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent resolution, it meets and exceeds my needs Easy setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for an open box sale. The price was unbeatable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for almost a year and I have enjoyed it! It has been perfect for needs and not problems!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Start-up very, very slow, otherwise great monitor clarity

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic laptop which does everything.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for personal and school usage.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow starting up!!! Like seriously slow!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter likes to do video editing. This computer works great so far! Also great for her Netfliks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fairly easy to operate the HP laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as above. Would like to have had a hard copy of operating instructions at the time of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a nice labtop for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the bells and whistles it came with. Excellent for the Sims 4... dont judge me... lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. I especially like the larger screen. It is a perfect replacement for my desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to operate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to operate. I am enjoying learning.Have not owned a HP computer before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even hHas A Touch Screen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my new laptop. It has everything I wanted plus a touch screen!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still Trouble with the new HP Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 4 days ago a notice from my new HP regarding the Webroot Security sold by BestBuy (geek squad membership, + paying 100 USD for installing Webroot): "Windows Defender and Webroot Secure Anywhere are turned off."

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    good investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is better than I thought. It does more than my old laptop by far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and it works perfectly for college use in my court

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First laptop and its wonderful.. easy to setup! Children love this as well !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lap top for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pay bills , play games on face book and get my emails Not real techy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT, WONDERFUL DESIGN, CLEAR SCREEN EASY KEYBOARD, GREAT SET UP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is perfect for what I needed. Nothing big, just the basics

    I would recommend this to a friend