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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 419 reviews

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91%
would recommend
to a friend

Customers are saying

Customers praise the 17.3" screen size, affordability, speed, and portability of this laptop. They appreciate the upgrade to Windows 10 and find it suitable for gaming. However, some users have concerns about the battery life and touchpad performance, while a few encounter frequent errors and dislike the new operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 419 reviews
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has every thing I need......like the bigger screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great labtop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It allows me to play the latest games. The videos I watch look great on this big screen. I love my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Large HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this laptop and bought it for school. I wanted something to bring from home to school and personally I think it's a little too heavy and too big to bring to class and doesn't fit in average sized backpacks. Great for home but not for travel. Large screen.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    it is a great product for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. The store associate was very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Windows 10 is very user friendly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the larger screen for watching movies and streaming tv shows. I also like it for my games.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good computer if you still use one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other computer couldn't be fixed. Cost wise my new computer was cheaper. Great for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far seems to serve our purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review of associate would be a 9 or 10 both of the young ladeys that helped were exelent. If your asking of after the sail with geek squad that would be totaly diferent. Unfortunately that afects your bisness because i would suggest to aney one use a diferent store because of there service sorry.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    exactly what I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got what I was looking for in screen size and didn't have to worry about extras not needed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Good Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. No problems yet. Affordable. Windows 10 takes a little while to get used to but seems worthwhile. Still dreaming of hololens.

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Windows 10

    Rated 5 out of 5 stars

    I love my new HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my new laptop. It is everything I needed. Really fast and even windows 10 is ok. I was weary after people told me I wouldn't like it but I am very happy with my purchase. Better yet I had 6 mo. free interest to pay it off. Love everything about it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Lap top to start out on...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased HP - 17.3 Laptop - AMD A10-Series - 6GB Memory - 1TB Hard Drive - Black it was worth it at a great price I do all my college work on it.

    I would recommend this to a friend
  • Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Fine computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using a desktop for many years, it is nice to have a computer that is portable.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Windows 10

    Rated 5 out of 5 stars

    Excellent laptop for everyday or light business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop to work from home. It operates on Windows 10 (which is fantastic), has a large screen with a clear picture, sleek design, and a nice keyboard with numeric keypad. For regular use, this laptop is perfect, would be a little slow for any gamers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Patience for this one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's slow! I have an I5 from Lenova that is 2 y.o that is faster than this. It's okay enoughfor the kids to do homework only, as long as they have patience! I most definitely would not buy it again or recommend it! I would go with a higher processor for sure next purchase!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Fiancé is in love with this computer, the speed is great and awesome for games

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. has everything I needed and wasn't expensive which I like.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Touchpad

    Rated 5 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good computer and good specs for the money. screen is nice and big at 17 inches. my first computer with windows 10 installed and seems good so far. only thing I would change it the mousepad on the computer. buttons for click and right click would be nice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Thought it would B easier to navigate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already had a HP computer which was only a couple years old. The hard drive on it was going out, so I bought a new HP computer. I thought the new computer would be very similar to the old one, but it was not. Bought an external hard drive & had Best Buy Geeks download everything from the old computer and put it on the hard drive and on my new computer. Thought I could just turn the new computer on & all my icons would be on the screen ready to use, but this was not the case. All information from my old computer was placed in a file. Also, I couldn't open anything that was made with Microsoft Office as I did not buy Microsoft office for the new computer. Needless to say, I was very disappointed with the new computer and with the Geek Squad service.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the price. I can only wish that the battery lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Windows 10

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop and my kids love it too great for all things love Windows 10

    I would recommend this to a friend
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