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Customer Ratings & Reviews

Your price for this item is $529.99

Customer reviews

Rating 4.1 out of 5 stars with 40 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers consistently note the 17.3-inch screen size as being ideal for various tasks. Many are pleased with the laptop's affordability, describing it as a great bargain. Gamers also express satisfaction with its gaming capabilities. However, several customers complain about its slow performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 40 reviews
  • Cons mentioned:
    Slow performance

    Rated 2 out of 5 stars

    Internet speed slow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with the speed, my 2010 Toshiba satellite was twice as fast then this 2018. YouTube video to web surfing it takes a bit to upload anything. Will probably return item

    No, I would not recommend this to a friend
  • Cons mentioned:
    Falsely advertised

    Rated 1 out of 5 stars

    NOT A GAMING LAPTOP

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is , in my opinion, a falsely advertised product. Only games it can play are facebook games. HP labels it as a notebook. It is NOT for gaming.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a bigger screen and chose this laptop as opposed to a desktop which takes up a bit more room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very good and user friendly , good speed and great picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son who needed it for college, he's had no problems and loves the speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what we were looking for. Perfect solution for our needs. Great value!

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 2 out of 5 stars

    Nope

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so slow. Only good for doing homework on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Starts quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Great Computer for the price. HP never disapoints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pc

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Works properly and as described on website

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    game time

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop for playing games its fast and the keyboard are higher.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited to review I love my laptop its efficient for home use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s what I needed. Larger than I thought but it works for what I need.

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 1 out of 5 stars

    Terribly slow with nothing added!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is slower than my six year old employer issued, program loaded, Panasonic toughbook! And I have yet to add a single program as this remains within the included anti virus trial period.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Password recognition

    Rated 1 out of 5 stars

    I wish I could give it back

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst computer I have ever owned. The screen quality is horrible/hard to see clearly. I have had it 1.5 years and now I cannot get into it because it won't recognize my password after a Windows update.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Just learning this windows... So far Great !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far Great ! It's new can't answer this yet. love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It broke down in 2 months!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer would not turn on after 2 months. The warranty expired at 45 days for Elite plus members at Best Buy. TRied system core-configuration, full restore a computer system engineer friend...nothing! We lost $$$$$$

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, works well, easy to use and reliable

    I would recommend this to a friend
  • Cons mentioned:
    Slow performance

    Rated 1 out of 5 stars

    Worst laptop EVER

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow was suppose to be a gaming system... It's too slow to game on. It is slower than windows 7. Hubby hates it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    mangerment no help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was one of the worst experience i have every had not happy

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great price great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great layout, smooth interface, exactly what I needed for a work laptop

    I would recommend this to a friend
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