Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $699.99

Customer reviews

Rating 4.6 out of 5 stars with 857 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 857 reviews
  • Rated 1 out of 5 stars

    Over priced.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price. Chasey is flimsy, I regret my purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer. However, nothing but problems with the internal microphone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HPQ

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little on the slow side more for a everyday web surfer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TangoUniform

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a lap top, nothing special,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didnt hold up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the computer about 10 days and suddenly it went to a black screen and shut off and would not turn on again

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    wrong item

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    different laptop than I ordered was in the box. Same specs

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mouse pad caved in and became unusable unfortunately

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second laptop that I bought both laptops only worked for one week. The first one after a week couldn’t find the microphone and the second one after a week did the same thing which caused me to be unable to do my Zoom work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUT OF NOWHERE THIS PIC LOCKED ITSELF AND I CANT DO ANYTHING. Some bitlocker setting which we have no information on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too slow

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected. Internet didn't work properly. Definitely not my internet. Everything loaded slow. Returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Screen lasted 6 weeks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen broken already. Had it 6 weeks. Went to bed one night, work up to half a black screen in the morning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oops. Shoulda paid attention instead of money.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No CD/Blu-ray drive, no easy access to innards to upgrade such things as RAM or Hard drives.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Help me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why does my laptop when i receive have no hard drive?Consider,please.Thank you

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Super Slow

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too laggy and slow. Needless to say I immediately returned it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a month and it stop working. Thanks hp and Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Errors

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 11 errors this is my first purchase. Will return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money. Returned it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad laptop. Speakers are not good camera is worse.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP17-cp0700dx laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say it was a good choice,This laptop is amazing,and very fast.It is just what I was looking for!I would not hesitate to buy another or tell other friends about it.The reviews I read are absolutely spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just right.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just right. Battery maybe getting old. GREAT PRICE AND FUNCTIONALITY

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glenna

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop but I neglected to check for usb ports. Also if you old fashioned and need a place to usecd and dvd, there is not an option. The pros is that it’s is fast and the keys are just the right side. Perfect to use as my work from home laptop.

    I would recommend this to a friend