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Customer Ratings & Reviews

Your price for this item is $535.99
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The comparable value price is $629.99

Customer reviews

Rating 4.4 out of 5 stars with 114 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the large screen, easy setup, and affordable price of the 17.3" Laptop. They appreciate the quick start-up, ample SSD storage, and overall lack of issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-114 of 114 reviews
  • Rated 1 out of 5 stars

    Broken Hinge Problem

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hinge on lid broke and it has never been dropped, just a matter of time and it will be useless. Warranty expired.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop I love it Very recommend Perfect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP LAPTOP IS GARGO!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this laptop is GARBAGE!!!!!!!!!!!!!!!!!!!!! I hate it and I regret ever buying it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No back light on keyboard is my main complaint Sound is not the greatest ..max volume is still low .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hinge broke

    Rated 1 out of 5 stars

    Broken hinge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with product. Hinge broke. Took it to store and was told that it wasn't fixable.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera for video conferencing very poor quality; snowy unclear picture and colors. Dvd player worked several tries. Unfortunately, time expired to return.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Feel old bulkly and to large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels like an old style computer and it was not a touch screen. But for the sake of finishing school it is ok.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft keeps kicking my network off..It's seems to be a driver problem, but I'm tired of it and taking the computer back and buying another Dell. I also had to take back the first laptop It had internal problems..So this one is the 2nd one..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked a few days, then the fan went out. Turned it in to geek squad. They said they couldn’t get the fan, so they gave me a gift card for another laptop. They didn’t have that model, so I had to wait for it to come in. Not happy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Luck With This One!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fired up fine out of the box. Set-up was a breeze. Left it alone for two weeks. Then disaster...didn't recognize the alpha keys, just the numeric keys. Couldn't log on. Took back to Best Buy, they were very cooperative and let me exchange for a working laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    LITTLE OLD LADY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    need geek squad face to face to learn how to use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can't get my name right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My name is Marvin W Woodworth It is NOT Michelle W Woodworth Stop calling me Michelle. Call me Marvin

    No, I would not recommend this to a friend
  • Cons mentioned:
    Hinge broke

    Rated 3 out of 5 stars

    Poor quality hinges

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a fairly good computer, except that the hinge broke after only a year and a half. The repair place I took it to quoted me $450 to fix it. This is the second HP I have had this happen to. I have not been excessively hard on it, though I do open and close it several times a day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful HP-17.3

    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's what I wanted. Love the quality of the displays and the ease of using it. HP-17.3 Screen is wonderful. The service is wonderful.

    I would recommend this to a friend
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