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Customer Ratings & Reviews

Your price for this item is $1,199.99

Customer reviews

Rating 4.4 out of 5 stars with 25 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the large screen and backlit keyboard of the 17.3" Touch-Screen Laptop. They appreciate how fast and easy to use it is.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Pros mentioned:
    Backlit keyboard

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Love it! Nice sleek look. Easy to use keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Awesome Laptop Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its fast, great graphics. Over all a great computer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Controls are very "sensitive"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I have with this system, and it seriously drives me nuts, is the controls are ultra sensitive. Sometimes it performs actions I don't desire when I'm just trying to scroll down or something. For instance, when I attempt to click and move the scroll bar at the right, sometimes the screen expands. Also, it will jump several screens forward or backward when I only click once. I really can't explain it, other than this never happened with my last one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Bundle

    Rated 2 out of 5 stars

    Like the computer but be VERY careful in ordering.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you add anything to the online order, it becomes a "BUNDLE" and any items you need to return will NOT be valued at the original price. My offered refund on the $40 mouse was $2.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective LCD Screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my new laptop on 5/29/20 and was very disappointed when I noticed the screen had light leaking from the top corners. This was very frustrating because I use this laptop in a dark room for reviewing videos and showing presentations. Best Buy failed to fix this issue and as a result I have to return this sold out laptop. I will never shop at Best Buy in the near future.

    No, I would not recommend this to a friend
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