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Customer Ratings & Reviews

Your price for this item is $62.89

Customer reviews

Rating 4.7 out of 5 stars with 3591 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 902XL High-Yield Ink Cartridge's ink quality and ease of use. Many appreciate the reasonable price and reliable compatibility of the product. A small number of customers have noted some difficulty finding the product in stock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 3,591 reviews
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but expensive. Work well on my 6950 printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ink cartridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this product is a total win—fast, effortless, and super convenient. No more last-minute store runs or empty ink cartridges catching me off guard. Best of all, they almost always have exactly what I need, and the price doesn’t break the bank. 10/10 would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality

    Rated 5 out of 5 stars

    Highly recommended printer ink

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ink quality. Easy to install. Meets my expectation for our printing need. A little bit pricey though.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    100% dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had an issue with HP ink cartridges regardless of whether I'm using a commercial or home-based printer. I'm on my second cartridge for my new home office printer - no fuss, no mess, no worries.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Long lasting

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and the XL cartridge lasts a long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very, very disappointed. I purchased this online, and it came very quickly. The problem is I went to open the almost $50 ink cartridge, and it exploded when I moved the orange plastic piece. My carpet at this point is ruined and I lost have the ink! At the least I would have expected Best Buy to replace the Cartridge. I mean it does have a returnable date of Jan 16, 2021

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi Jax,

      I am very sorry that that you had this experience. It sounds like the cartridge might have been damaged in transit.

      It is important to carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.

      There is a vent near the cartridge label that will normally open when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. That vent has to be open to prevent the cartridge from leaking when you twist off the orange tab prior to installing the cartridge. On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking

      You can return it or exchange it either to the store or by mail. Information about that can be found at:
      https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary
      HP Care
      hp.com/support HP

  • Rated 1 out of 5 stars

    902xl black cartridge need to be replaced

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The black 902xl doesn’t work! Ink is in the cartridge, but will not adjust to print black! See copies! The other 3 colors cartridges, print great! I’m very disappointed, because I truly needed to print black copies! Please sent this correct black

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      It sounds like you got a defective cartridge. These situations are rare but still irritating for our customers. I'm sorry you received this cartridge. Let's go through the return process to provide you with better support. Return the cartridge to www.bestbuy.com/site/help-topics/return-exchange-policy/. Please note that it must be within the return policy.

      Amanda
      HP Care
      www.hp.com/support/ HP

  • Rated 1 out of 5 stars

    Exploding ink tanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this today, I was twisting off the orange tab and the dang(being nice) thing exploded in my hand. Not a happy camper. I was able to remove about 90% with paint thinner. Ya might want to wear gloves when using HP ink tanks, I know I will next time. Heading back to BB

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi,

      I am truly sorry about what happened to you. I can understand you not being happy.

      It is important to carefully unwrap this type of cartridge. While leaking is more common with refills, it can also happen with a damaged or defective cartridge.

      There is a vent near the cartridge label that will normally open when the tab is pulled completely loose, and the outer plastic covering is removed from around the cartridge. That vent has to be open to prevent the cartridge from leaking when you twist off the orange tab prior to installing the cartridge. On defective and remanufactured cartridges, you might have to clear the vent with a straight pin to keep it from leaking.

      Information about returning it to the store or by mail can be found at: www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c

      Mary Chris
      HP Care
      hp.com/support HP

  • Pros mentioned:
    Compatibility, Ink quality, Price

    Rated 5 out of 5 stars

    HP printer ink

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an HP product. I believe that HP has greatly improved the quality of their products in the past few years. This meets the printer specs and is the only brand that works well in HP printers. A little more expensive, but the results are great.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Last longer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the XL as the ink will last much longer, and you do not have to keep go back and buying more black ink

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality, Price

    Rated 5 out of 5 stars

    great quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, good price and last long. Definitely recommend hp products.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Another Good Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt delivery. No leaking like with cheaper generics..

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Great for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a college student, I print a lot. This is a really great product to keep me going and not have to worry about paying for printing at school.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality

    Rated 5 out of 5 stars

    Great ink cartridge for home use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP - 902 XL high yield ink cartridges work great for normal home and home office use. The cartridge is easy to install and provides excellent quality printing. Our computer and printer serves our 16 year old grandson with his needs for on-line classwork currently required as a result of the covid 19 virus. High quality printing is essential for my wife in her business making original hand made greeting cards. The entire family use the printer and ink cartridge in normal daily communication activities. The HP 902 XL cartridge is outstanding in meeting our printing need in an efficient cost effective manner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Ink quality, Price

    Rated 5 out of 5 stars

    HP printer cartridge 902xl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, good price and last long. Definitely recommend hp products.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Huge amount of ink!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super good ink, the best ink ever, some might say the hugest ink anyone has ever seen!

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 4 out of 5 stars

    HP ink

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ink cartridges work well and do not clog. Wish they lasted longer for the price, but they do work well.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Ink cartridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This only ink that I would buy. The ink last a long time. You able to get your money worth.

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    Good Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality ink at a great price with fast delivery. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Ink quality

    Rated 5 out of 5 stars

    902XL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product, Quality Ink. I highly recommend this product to family and friends. The price was very resonsible compared to others stores I visited for this particular item.

    I would recommend this to a friend
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