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Customer Ratings & Reviews

Your price for this item is $288.99

Customer reviews

Rating 3.2 out of 5 stars with 42 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

50%would recommend to a friend

Customers are saying

Customers appreciate the EliteBook 14" Refurbished Laptop for its reasonable price and the value it offers for the cost. The refurbished condition of the laptop is also seen as a positive aspect, with customers highlighting the great price point for a refurbished device. On the downside, some customers have expressed concerns about the webcam not being included despite being mentioned in the description, and the short battery life, which lasts only about half an hour.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 42 reviews
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Misrepresented!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 3 months after purchase, it wouldn’t hold a charge. It would only function when plugged in. After speaking with HP support multiple times and going through all troubleshooting options, the laptop needed an entirely new battery for a couple hundred dollars. Could’ve bought the item new for less than it would cost me to replace the battery and saved a ton of the inconvenience!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hp

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a rather old outdated body, it ran windows to but all of the ports were old no hdmi price was ok

    No, I would not recommend this to a friend
  • Pros mentioned:
    Refurbished

    Rated 5 out of 5 stars

    Great for school!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop quit working just days before school started. I needed a new one that was inexpensive but good. I was nervous about ordering a refurbished computer but this HP EliteBook is fantastic!!

    I would recommend this to a friend
  • Pros mentioned:
    Refurbished

    Rated 5 out of 5 stars

    Perfect for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is working great for my 8th grader. She needed something she can easily get online and do her schoolwork on and then, of course, surf the web and watch Netflix. Great price for a refurbished laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great computer for a great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer, with certanin specs, so I can work from home. so I went online and got this great deal with BestBuy. computer exceeded specs needed and price was best compared to Walmart or Amazon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great little laptop. The Solid State Hard Drive is the way to go for fast booting The i5 processor plus the 8 gb of memory make this laptop super fast. nice size at 14 inches.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Like it a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price very easy to use. Fast start up. Nice color and depth for pictures

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for father in law easy to use. Great buy would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great for all uses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy too use and great quality and craftsmanship. Would recommend to anyone looking for a great laptop

    I would recommend this to a friend
  • Pros mentioned:
    Refurbished

    Rated 5 out of 5 stars

    Great Refurbish

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like new, can't even tell it's a refurbished model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Elite Book review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this woks well a little weak on the WIFI signal and when an external DVD and multitask it slows down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice buying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to recommend this product to anyone who wants to buy a similar product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the charger overheats quickly and the battery life is short. the touch mouse lags and glitches out i guess its on me since i knew it was refurbished

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality the keyboard broken in two weeks after the purchase

    No, I would not recommend this to a friend
  • Cons mentioned:
    Broke

    Rated 1 out of 5 stars

    Broke in2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy one. It broke in 2 months. Very frustrating

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sent a 4Gb when ordered 8Gb

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt this was very dishonest. Sold me a computer that was one thing, but when it arrived, it did not contain the hardware it was supposed to

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Old and wrong image on Best Buy website

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is not what it looks like on the website. It’s heavy and it’s not slim as shown in the image on the website. The laptop looks so old. I am stuck with an old laptop I hate

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, works amazing. It does everything I need it to and more.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't have all the right parts for laptop which was the power cord. laptop was kind of suspect so I sent it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mrs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop not working properly!!! Has NO CAMERA Full of dust in the inside!!! Absolutely an steal of my money!!!

    No, I would not recommend this to a friend