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HP - EliteBook 14" Refurbished Laptop - Intel Core i5 - 8GB Memory - 500GB Hard Drive - Silver-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 24 reviews

67%
would recommend to a friend

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Cons

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Customer ratings & reviews

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Page 1, showing1-20 of 24 Reviews
  • Rating: 4 out of 5 stars

    heavy , everything else good

    Posted
    goobie

    Everything works well, I was just surprised by the weight. It is heavy for its size. I dislike the locking mechanism for the lid - I have never had a locking lid before. There is a button below the mouse pad that you have to press to open the lid. When it is open there are some plastic locking tabs that stick out from the top of the lid above the screen. . Otherwise, all is OK. I bought an extra long life battery since the one it came with only lasts about a half hour or forty-five minutes.. So I made it even heavier. I like the contrasting black keys against the stainless base. The mouse pad area has push buttons at the top as well as the usual bottom area. Good price, overall I am satisfied.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Basic computer

    Posted
    Andrewcglass
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was supposed to have an hdmi port didn't and I'm pretty sure it would've ran faster with windows 7. On top of that I tried to exchange it for one that had the features that were labeled they said because it was refurbished I might end up with one just like it:( then on top of that by the time I was done calling and checking on how I could fix the issue my 15 day return period was up . Not bad for a computer for web surfing or typing other than that useless even out an extra 8gb ram in it and can't run a game that has a 4 GB minimum

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Updated needed

    Posted
    Mimi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had terrible tech issues during the first month when teaching online. I increased my speed, bought an external camera and still wasn’t working well. Took it in to geek squad and they had to update the windows 10 software and now it’s working adequately for teaching. I was disappointed that there wasn’t the notice to update software (it should do it automatically) or that it was updated since it is new to me and the update was last fall. My next one will be back to Apple.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Problems with the hard drive

    Posted
    kdhprefurblaptop
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased the refurbished HP EliteBook laptop in Nov. 2017 and in June 2018, the laptop crashed with a hard drive failure. None of the data was recoverable and it cost several hundred dollars to replace the drive. In my 50+ years in Information Technology, I have not had any issue with my personal hardware, so I would have to recommend not purchasing refurbished equipment because if you have issues with the hardware you end up investing more money than if you had paid full price in the beginning

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mediocre

    Posted
    Gman66
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Although this is a refurbished laptop, I had expected a better product. The battery only stays charged for about an hour at best. I emailed the address in the paperwork that I was given for any problems. That was about 2 weeks ago and still no response. Would be nice to get a response.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Trouble from start

    Posted
    Cany
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have not run this laptop much as I am still stuck trying to get the Windows 10 loaded. Did not know until it arrive I have to load it, thought it came on it. Code has been tried by me three times an my daughter twice, will not work. Wrote to the company an still waiting to hear back.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Bulky

    Posted
    Sonny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The specs looked great on paper but the hardware was from like 10 years ago. Of course since it was a refurb there were many signs of wear in the corners and such, but the weight of it was insane. If someone broke into my house, I could hit them with it and kill the intruder.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent condition

    Posted
    Taitai
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Hp Elite laptop I bought was very neat and arrived on time. Most importantly, the Windows 10 works so perfectly. The laptop compares well with the newest models, though refurbished. Thanks, Best Buy, you’re doing a great job!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Base Station PC to Laptop Transition Vehicle

    Posted
    Pamir88
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my first experience with a portable wi-fi enabled computer. Some things I get, some things it takes a while to get used what can happen. This HP laptop is a great vehicle to help me make this transition.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Value Laptop

    Posted
    HESF
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been wary of buying refurbished before but this computer was a great deal - fresh and good as new. I'd consider again going this route to save a few bucks and get a lot of features.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Value

    Posted
    DSDS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A little bulky but great price for refurbished laptop with 8GBs of RAM and Intel Core i5 processor.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Crashed the second day I bought it

    Posted
    Nasir
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not worth buying, windows kept on crashing the second day I bought it, too many issues with it

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer for everyday use

    Posted
    kenk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Easy and quick setup. Plays games well. It does everything I need it to do. Glad I bought it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Reburbished, older computer

    Posted
    lbriskey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The laptop was cheap, with a 2 year warranty. Sales staff were very honest and suggested a newer, better laptop

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad

    Posted
    Amanda
    • Verified PurchaserVerified Purchase

    I bought a refurbished laptop. The laptop was filthy no charger and it was locked with password.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product despite the camera is not working

    Posted
    Misael
    • Verified PurchaserVerified Purchase

    This a good laptop, it's a refurbished item, I got it for a few money, really worths it despite the camera is not working

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    na

    Posted
    Sandy
    • Verified PurchaserVerified Purchase

    So far so good. It fits my needs! Looking forward to getting familiar with my new laptop ! !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good laptop for the money

    Posted
    Tammy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very Pleased With My Purchase! And it came with 18 month warranty.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice laptop for a teenager

    Posted
    Kcd1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter just wanted a laptop for school work and sim city. Perfect !

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Maida
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very good purchase!!!! Nice computer. But the weight is to much

    I would recommend this to a friend