Customer Ratings & Reviews
- Model:
- 14-fa0013dx/9S1R3UA#ABA
- |
- SKU:
- 6571087
Customer reviews
Rating 4.7 out of 5 stars with 710 reviews
(710 customer reviews)Rating by feature
- Battery Life4.6
Rating 4.6 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers love the Envy 2-in-1 laptop for its high performance, portability, and speed, making it suitable for various office tasks. Many appreciate its great battery life, ideal size, and useful features. The design, including a pen magnet, and the awesome touchscreen are also well-received. However, a few customers have noted that the computer tends to run hot.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
fighting to recharge it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and the connection to the charger balks, have to fiddle with the power cord at the pc connection, quite a bit, before the charging light, lights up.
No, I would not recommend this to a friendRated 1 out of 5 stars
HORRIBLE CUSTOMER SERVICE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Purchased this computer online on sale and it was delivered early when I was not home. Text stated they would redeliver on the day originally promised. Instead I got a order cancellation notice. I spent over 3 hours trying to reorder but they said they could not honor the original sale price. It took 10 calls to customer service, 2 chatbot texts, 1 website chat and a trip to the original store to try and get a resolution. I've never seen such incompetence in a customer service department and don't know how they stay in businessl
No, I would not recommend this to a friendRated 2 out of 5 stars
Great till it wasn’t
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy with this laptop until it died after 6 months. Not typical for ASUS product I’ve previously owned.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not For Average User
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keys are too small for easy typing. Need too many apps for it to run properly. Not at all user friendly
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied Customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It appears that about 10 minutes after the 90 day warranty lapsed this laptop stopped being useful. I cannot update the system software and quite a few of the useful services are completely disabled. I would have liked the Best Buy to replace this computer with one that worked without having to schedule a session with the Goon Squad!
No, I would not recommend this to a friendRated 1 out of 5 stars
Touch Pad stopped working 30 days after purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP Customer Service is awful -- laptop is 45 days old & touch pad stopped working. HP wants us to send them money for a flash drive in order to erase the laptop completely back to factory settings. No guarantee it would fix the problem.
No, I would not recommend this to a friendRated 2 out of 5 stars
Frustrated
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still waiting for my $100 gift card after purchasing this 1 week ago ridiculous the battery dies fast. Incorrect sales person sent to help me for this item made it take longer.
No, I would not recommend this to a friendRated 1 out of 5 stars
12344
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't work well, the screen itself flickers, interference appears, stripes on the screen, it can turn off itself when you turn it the other way, the sound is of poor quality, very quiet, you can't do without additional speakers
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible Customer Service and Horrible computer.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it wasnt working from the beginning. I tried to exchang e it and they denied me even though i had bought the warrenty.
No, I would not recommend this to a friendRated 2 out of 5 stars
Battery life not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop but the battery isn't that good. The battery drains so quickly
I would recommend this to a friendRated 1 out of 5 stars
Worst experience _ Slow and Defective
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is slow and the track pad just stopped working randomly
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not trust BestBuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have it for 3 wks and it quit. Best Buy would not help.. will Never deal with them again.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loud fan noise, bad keyboard, dull screen…perry bad overall
No, I would not recommend this to a friend Rated 1 out of 5 stars
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box came opened with no laptop, when I called they did nothing
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy did not give me a full replacement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had gotten this computer in August and it stopped working in October.
No, I would not recommend this to a friendRated 1 out of 5 stars
Theft and Fraud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t receive Product and I did contact Best Buy and they told me they will send the new item but didn’t send at all. Not sure anyone experiences same issue or not.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device defective Crashed in 14 days Automatic Repair could not be repaired
No, I would not recommend this to a friendRated 1 out of 5 stars
Camera does not work day 1
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is not worhing after setting up facial recognition. Grek squad has no idea what to do. Awful laptop. Aftwr googling this is a known issue with this model.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer glitches like no other and I’ve only had it a couple weeks
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been able to install anything in the laptop yet
No, I would not recommend this to a friend
