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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 198 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Envy 2-in-1 laptop's performance, battery life, and portability, frequently citing its speed, long runtime, and lightweight design as key strengths. Many appreciate the vibrant touchscreen display and ample storage and memory, finding it ideal for multitasking and everyday use. The laptop's size and weight are also praised for their convenience. No significant negative feedback was reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-198 of 198 reviews
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to return. Not fulfilling expectations. Understanding staff.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    laptop review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop works great and is worth the money i spent.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very comfortable using it. Okayish. Not suitable for all my needs.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked for 3 full days!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will no longer power on. Took it on my for my work trip and dead! Taking it back to store - luckily its been just a week into purchase and can be returrned. Very frsutrating considering how long it takes to set up and dead with 3 days.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk Model

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could -5 for this laptop. Purchased just 2 months back and it failed within a month. No boot device recognized. Sent it to HP. After it came back within 2 days the same problem. The main problem is the laptop is being used by my daughter and I have to drive 300 miles to have bestbuy send this to HP for repairs. If I had know HP laptop are so bad I would not have purchased this laptop model. SSD's are are more reliable than the regular HDD's. But I am not sure what junk SSD's are installed on these laptops

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too much one drive focus from windows 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer works great windows 11 very disappointing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Voice call issues on Speaker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm getting complaints on my voice not clear when I join calls on speaker on this laptop. May need to check for replacement options

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY HP COMPUTERS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase. Had this computer for 6 weeks and then would not turn on. HP customer support was unhelpful and sent box to send computer in for repair... which will take two weeks. HP wouldn't overnight the box either which will add an additional 3 days. I found this is a chronic problem for this HP computer and very disappointed Best Buy does not inform customers.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BE CAREFUL while buying items from BEST BUY. FRAUD

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi Guys , I placed an order for this laptop , which is an Open BOX - Excellent item . The item was delivered next day however there was a missing charger for the Laptop purchased. The Best buy store and the customer service department says for an Excellent item there can be missed parts for which they are not responsible and are not ready to help any means and are not ready to take compliant for Open Box purchases. BE CAREFUL while buying items from BEST BUY . Fraudsters.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Christmas gift laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it late. Son hasn't tried it yet. Its s Christmas gift

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A thief bought this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone stole my identity and bought this at my local Best B using a fake ID. Then they returned it for Apple products in North Carolina. I can't believe they were able to get away with this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    my product didn't arrive on time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I`m disappointed because it was offered me to arrive on Wednesday due to i was flying outside of USA on Thursday but it dint arrived in that day, and I have to return it Bestbuy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Processor problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The processor is not accurate The computer have very hard noise

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    HP Envy 14" 2 in 1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop! Stylish, compact, powerful!! You won't be disappoimted!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Sleek and less weight

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop design is sleek, light weight and works well. Worth the price and would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheats very easily, sometimes it overheats without any tabs open. The wifi disconnects randomly and will say it has full bars. Bluetooth sometimes doesn’t work while saying it’s connected to a device when it isn’t.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, bought it for my college son, he love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within 2 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop in mid October and it is already broken

    No, I would not recommend this to a friend