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Customer Ratings & Reviews

Your price for this item is $479.99
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The comparable value price is $679.99

Customer reviews

Rating 4.2 out of 5 stars with 1357 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the ENVY x360's touchscreen, ease of use, performance, lightweight design, and attractive price. Many appreciate its speed and ample memory, finding it a great value. However, some users experienced issues with battery life, overheating, and excessive fan noise. A small number also reported problems with the hard drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,357 reviews
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Great overall laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with my purchase. I bought it to replace my old desktop and sorry that I hadn't done it sooner. Love the touch screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is wonderful. Great size screen. Take it with me most everywhere I go.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Versatile 2-in-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Envy x360 allows you to use it as a laptop and a tablet. Goes from desk to couch easily. Provides flexibility to use keyboard or touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to start up and use. I did have to call to find the number lock..which is not visible on this laptop...that is the only bad design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cpu plus graphics are great for gaming and high quality video.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value. The sound quality is amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer to use for work from home. It met all the demands of our IT Department. I haven't had it long. The computer was not hard to figure out. My co-worker had already purchased this computer so I didn't have to do a lot of research, she raved about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for moderate graphic use games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run pubg and similar games low settings w no issues. Gd laptop. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Better than I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really concerned about a Windows 10 machine, I was concerned about the touch screen and I was concerned about the convertible feature of this unit. All those concerns were unnecessary. These features became the strengths. An in the end it was a great value too.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has many bells and whistles! I am technically computer challenged! So, there is so much for me to learn! I am still missing my outdated Dell Studio Laptop; since that is what I was comfortable with. So, if anything is wrong; it is the "operator"!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Up-to-date computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesmen were helpful in showing me how to use the computer. It's up-to-date quick bath. Has many features and easy to learn how to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this laptop for my father-in-law, he just wanted to use the Internet and other simple programs so it was a great choice I think. I could get the open-box item with a cheap price. Satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good computer for the price. Last years model so it was marked down but appears to have the same specs as the current model

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop meets all my needs. I wanted a laptop that can also be folded into a tablet, however I wanted one with a large screen. The HP Envy perfectly suits my needs. Works well as both a tablet and laptop and switches easily between these modes.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 1st touch screen laptop. I love the flexibility of changing between laptop and tablet. The down side is no Ethernet port.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for any use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best laptop we have ever owned. It's simple to use. We Skype to my niece in Afghanistan easily daily. She works for our government. We do all our bills, all my work schedule on it. No doubt we made the right decision on this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Reasonably priced well build laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the HP Envy because it has great specs and is made of premium feel materials (metal casing) and sold for an excellent price. In addition to the 8 gb of ram and 1 terabyte of storage it has a quality touch screen. I am a very satisfied customer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop it's very fast but I originally wanted the smaller version but Best Buy was out of the one I wanted so I got this one I was a little upset that it wasn't a 2 in 1 and that they didn't mention that it wasn't especially when I told them I was there only for a 2 in 1 laptop but other than that it is a great laptop and if a friend or family member wanted a laptop I would recommend this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service , Customer interaction is very good. service is very good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was reasonable based on the features of the laptop. I've enjoyed using it this far and would recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Perfect for a college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can do my homework online and watch Netflix and Hulu with no problems. The only thing I don't like is that it randomly updates

    I would recommend this to a friend