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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1357 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the ENVY x360's touchscreen, ease of use, performance, lightweight design, and attractive price. Many appreciate its speed and ample memory, finding it a great value. However, some users experienced issues with battery life, overheating, and excessive fan noise. A small number also reported problems with the hard drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,357 reviews
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great computer for a student.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer! I bought this computer for college and I love it! Lightweight and small for carrying to classes. Easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer I have ever bought. Love the tablet style in a full size computer. Fast and extremely light for easy travel

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Possibly the best notebook ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many HP products and it's been a bit hit or miss. Usually I have had problems with Intel based machines, e.g. wifi or other integrated component issues. That said I am a long time AMD fan as a system builder, so perhaps I am bias. This machine with the 7th gen AMD APU, smoking integrated graphics, well designed power management and list goes on. The screen is a dream - finally an AMD based notebook at 1080p, WTF took so long. Intel conspiracy? Based on the history of their business practices, probably. I may never need to buy another Notebook again, Love this machine. I actually bought for my wife, but she thought it was too big, so I kept it and bought her the 13" intel based one...too bad there wasn't a 13" with AMD, because I would have bought it for sure. Thank you HP and AMD for great package, just missing SSD. Oh well, maybe I will have to buy another one someday.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good, but overheats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop on sale, and it was a great deal for the price. I wasn't sure if I'd use the convertible or the touchscreen features, but I immediately ended up using them more than I thought I would. I had no problems with this laptop except for one: it overheated easily. This isn't a problem if you're just surfing the web, but it becomes more of a problem if you're playing a video or video chatting. One time the laptop actually turned off because it was so overheated, even though it was laying on a flat surface. Since this is frequently what I use my laptop for, I decided to return it and select a different one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 4 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is super light and much easier to transport back and forth to school than the other ones I have had . It is super fast and easy to use. The best laptop I've had so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    HP - Envy x360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer that fills the gap between our IPads and Desktop. I like that we can use it as a laptop or tablet. My wife Skype's with her family and is no longer locked to sitting in front of our desktop. It's powerful enough for our purposes...internet streaming, Office, and Photoshop. It does get a bit warm though.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 2 out of 5 stars

    Too Loud!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband surprised me with a new laptop, however, I thought something was wrong with it when we opened it and turned it on. The fan is so dang loud, it sounds like it's overheating??! We returned it, and spoke with the sales person in the computer section and he told us that a lot of people have thought the same about this computer and returned it. Stuck with an HP, but got something quieter. Otherwise, it had everything I wanted: touchscreen, back light, and tablet capabilities.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect Laptop for Students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was the best price for a laptop when considering speed, graphics and storage. Very pleased with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 4 out of 5 stars

    Crystal clear screen, user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is crystal clear and vivid. Loading is fast and features are easy to use. Very light weight making it very portable. Major issue; too many advertisements

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 4 out of 5 stars

    Lightweight Easy to use laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Lightweight. Screen a bit wobbly to use as touch screen. a BIT slow. Love the 360 tablet and touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has wayyy to many updates,and l had to use my bluetooth.Nice battery life,graphics,speed and sound.Cool light up keyboard.Windows 10 just crashes too much.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade for our daughter; she has enjoyed the slimmer design and lightness of the laptop, and the speed has been impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good Laptop, Everything You Need And A Little More

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with my purchase of this laptop. I was at first skeptical due to past bad experiences I have had with HPs. However, the company has stepped up the quality of their product. It is lightweight and very portable. Works quickly and efficiently. As a doctoral student in Educational Leadership it meets all of my needs and beyond. The only issues I have is that the laptop can get hot when you lay it on your lap for too long. Lastly, the screen is not fingerprint resistant or glare free.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works for me!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Envy is sleek and lightweight. Screen size is very good and quality. Fast processor. Battery doesn't last long.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop and excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially didn't want this laptop because I didn't think I'd use the touch screen or the tablet mode, but I love the touch screen! I bought this one because it met all my requirements, firstly my budget and secondly it could keep up with all my multitasking. The laptop I did want was out of stock and wasn't available online. Chris was a great guy and helped me pick out a compatible, and slightly better, laptop than the one I had chosen coming in that day. He went through several options and explained in a little detail about each one and how it would benefit me and my writing life. That day was a busy day and he was the only one working but he attended to each customer and still helped me get the best deal ever. Thank you so much for your excellent customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I got this for my wife and now she's smiling!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item had everything she was looking for. One of the selling points was the lighted keyboard. It was awesome! She likes to be able to see the Keyboard with most of the lights out or even in a dim lighting area. The 2nd thing was it was much lighter than her previous one and 3rd reason was the price was very good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Great proce great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP computer has an excellent picture. The colors and images are very vivid. I like that it is hinged and can be moved to different positions depending on what you are doing. It is easy to use and didn't take long at all to get used to it. I'm glad I got a PC instead of a MAC, less of a learning curve. I would recommend the HP. One other thing I like about this computer is that it is very light weight and don't mind carrying it with me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great replacement laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop broke and I was given a chance to replace with several hps that were similar to mine... This computer is lighter and sleeker than the original 360x.. A must have for the speed and storage. Great pricing

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love this versatile laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband talked me into this laptop with a full keyboard instead of a smaller one. I was hesitant at first but this laptop is thin enough that it is still easy to transport. I love the touch screen and how it folds flat into a tablet. Battery life is decent, and we have had no issues thus far. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is fast and light, but the fan can be loud at times. Easy to use and great battery life

    I would recommend this to a friend
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