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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1357 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the ENVY x360's touchscreen, ease of use, performance, lightweight design, and attractive price. Many appreciate its speed and ample memory, finding it a great value. However, some users experienced issues with battery life, overheating, and excessive fan noise. A small number also reported problems with the hard drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,357 reviews
  • Pros mentioned:
    Speed, Touch screen, Weight

    Rated 5 out of 5 stars

    Great 2-in1 computer for an excellent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has everything I was looking for - 2-in-1, backlit keyboard, large HD, fast and lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice high capacity HP laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The HP Envy X360 was easy to set up right out of the box. I am 63 years old, and found the instructions clear and easy to follow. I am very computer literate but not especially tech savvy. I needed a good laptop with high capacity RAM and good speed. This HP has worked very well. The only difficulty I have had is with Bluetooth disappearing every time a software update loads. From internet research, this appears to be a Windows 10 issue, not a hardware issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Touch screen

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this laptop. It is very fast. Easy to use. Easy to set up. I absolutely love the touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    great laptop for college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son for college. Very reliable, easy to use, lots of memory and speed. Perfect for student.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Best laptop features for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When looking for a laptop that has features like high definition touchscreen, flip around (changing laptop into large tablet), back-lit keyboard, 1 terabyte of memory and a built-in one year warranty UNDER $700 - then this is the laptop for you.I priced laptops for two weeks comparing features online and in stores and this HP laptop offered the most features for the lowest price (which I found at Best Buy in the store).

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    good quality with issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Factory problem where the fan becomes extremely loud due to faulty manufacturing process. Sounding like a whirling dervish when the laptop is not overheating. This happened within a week of ownership. Runs games and apps well along with a versatile touch screen. However when being sold as a gaming computer it sorely lacks an Ethernet port-jack along with other USB ports for tools (there are only two). Should not be marketed as a gaming computer but rather a tablet- computer. The light up keys are a good addition. If the design has an Ethrenet port-jack, the fan issues are resolved then it would work as a decent gaming and mainly universal laptop.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    light, quick, clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    light, fast, great features, clean design, lighted keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Good power. Long battery life. Good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen, Weight

    Rated 4 out of 5 stars

    Light and innovative design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was much lighter than my previous computer and the versatility was very cool. I've used every mode of it and found it to meet all my needs. Screen size was perfect for my aging eyes and the resolution is great!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop. Cool touchscreen option. A little sensitive though when trying to use as laptop so you have to turn off unless using just touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is lightweight and easy to use. The touchscreen is very responsive!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen, Weight

    Rated 5 out of 5 stars

    Absolutely love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop It's lightweight and fast I love the touch screen

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Touch screen

    Rated 5 out of 5 stars

    Beautiful computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love everything about this computer!! The only thing I would change is that there isn't a backlight showing when the num lock is on or off. Otherwise, the computer works fast and beautifully! I enjoy using it as a tablet when I need to draw out something. Also, the backlight on the computer keys are very helpful for when it's late and I have to type up something.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Great computer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not computer literate, yet this computer is easy for me to use. It comes on quickly, has easy to understand instructions and helps, good strong battery, and the 360 feature comes in handy for presentations. I pastor a small Church and have used it in delivering a sermon. It fits well on the pulpit. The touch screen allows me to scroll through my sermon outline.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Great computer at a good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is high quality. The touch screen works great and the processor and RAM make for a fast computing experience. The hard drive is spacious and the battery lasts for about 2.5 hours under normal use.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    One semester down ? More to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop for school and caught this one on sale for a price I couldn't refuse. Does everything I need it to do and then some.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It's Fast,&It's Easy to Use.&Support Folks Rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Killer LapTop !! It is So Much Faster & Easier to Use than the Dell LapTop which I will admit was 8 yrs Old that It Replaced !!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for what I need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size memory and easy to use. I liked my other laptop better, just because it had built in dvd reader and was a little more bigger, but this is good for what I need. Bought an external drive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Touch screen

    Rated 4 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter's first year of college. School hasn't begun so she hasn't used it much for college but so far she likes all of its features- speed, touch screen, 2-in-1, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Excellent laptop with a great 360° screen!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but it gets very hot very quickly! I love the quality of the picture, ease of use and just love how light it is. I love to use it as an oversized tablet! Wish it was in white.

    I would recommend this to a friend
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