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Customer Ratings & Reviews

Your price for this item is $629.99

Customer reviews

Rating 4 out of 5 stars with 40 reviews

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85%
would recommend
to a friend

Customers are saying

Customers are positive about the touch screen, saying it is smooth and responsive. They also appreciate that the product, labeled as refurbished, arrived brand new. However, customers are disappointed about the lack of a DVD drive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 40 reviews
  • Rated 4 out of 5 stars

    All Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product labeled as refurbished but was actually brand new. I've been using a Mac for the past several years and bought this as a back-up so my only complaint as this stage focuses on Windows 8 - not intuitive or user-friendly in my opinion...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    high speed, powerful computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is loaded. It is refurbished, but you would never know it. Everything is in perfect condition.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbed HP had faulty internal wiring issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked nice, but found it to be heavy. Battery would not charge so returned it to store and was told the wiring must be bad/faulty causing the battery to not charge when plugged into an outlet. It was as if the computer battery wasn't recognizing the charge. Geek Squad employee advised us to return the computer as it would cost more to fix it than replace it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Good for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a good touch screen experience, quite decent for its price. The mouse pad is weird though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product bad software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product is great. But it doesn't like windows 8.1 so I have to keep it on windows 8 until I can figure out how to put it on there

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    this is good computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my last computer stopped working after 4 years so I decided to get a refurbished one instead of a new one. works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing audio quality, runs everything i need it to without a problem.

    I would recommend this to a friend
  • Cons mentioned:
    Cd drive

    Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, the only bad thing it does not have cd drive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bang for your buck! Definitely don't regret making this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great everything nothing messes up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this computer works great and it cost me half of what it costs so it is a great deal... what a great business decision. Not only does Best Buy gain with fixing a computer and then selling it back, but also the consumer gets a great computer at a really great price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Understand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    at first i didnt know how to use a windows laptop but after messing with it a little it was really easy to get around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does everything I was looking for and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that Windows Office not included and Norton & Cloud was not included for 1 year, only 1 month

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good to buy worked for one week then retuned for a new model

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it was ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it as it was refurbished and I ordered a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice computer would buy all my electronic at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer and a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop and should be awarded with bonus poin

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective hard drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to exchange this refurbished model for a new one. Didn't work at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    SOLID LAPTOP

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice laptop ,i had this now for week ,AMD A10 IS GREAT ET FAST,battery last about {6 to 7}hrs ,plus windows 8.1 touch is fantastic, is cause $548 open item.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless adapter

    Rated 1 out of 5 stars

    Worst experience ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I turned it on it just to find out that it wouldn't connect to the wireless internet, it kept asking me for an Ethernet cable. But the biggest problem came when it started running out of battery. I connected the charger cable and it didn't work at all. I went to the store the next day and the geek squad checked it. They told me that it was something that they couldn't fix and that I had to return it. It was so frustrating after all I had to wait for it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Wireless adapter

    Rated 3 out of 5 stars

    great for wired internet users

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features the bummer is limited wireless range of 25 ft. Updating drivers didn't help and I gave up on contacting HP.

    No, I would not recommend this to a friend
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