Customer Ratings & Reviews

I really like this laptop overall. It is like a hybrid of a tablet and a laptop. You can use it just like a laptop or you can use it like a tablet with the easy touch screen and apps. Since I also use an iPad, I find this EXTREMELY beneficial and do end up using both options. I would recommend this computer! My only issue is getting accustomed to Windows 8. It's taking some time. I also am a little disappointed how quickly the battery drains.

Bought online and had it delivered. The laptop arrived promptly and was well packaged. Love the touchscreen and Windows 8.1 -- for the price you can't beat it. It is missing a screw in the case which does not affect performance but sometimes makes a concerning pop when opening the screen. I plan to contact support for that soon but otherwise I couldn't be happier with this laptop.

I like this laptop a lot but I only gave it 3 stars because the battery life is on the shorter side and it takes a long time to charge. It is fairly slow to load when booting up, and it is heavy. However, the screen resolution and color are nice, it has plenty of space and I love the touchscreen!

love touch screen to enlarge photos and print. HP support assistance vey helpful. worked excellent out of box, easy setup from other 8.1 laptop auto transfer of common use files. love HP quality.

Looking for a 15 inch touchscreen under $400? This was only $300. I'm ripping CDs in iTunes, surfing the internet, reading email and no issues, It comes completely set up with lots of nice apps and active tiles. I reinstalled windows 8 Enterprise, and it kept all the windows store apps and the home screen. I installed office 2013 and it runs fine.

I wasn't too sure about getting a refurbished laptop, but I've had no issues after a month of lite use. Windows 8 has been the biggest issue and I can't really fault the computer on that. I've tried to run some programs and access some work sites that just don't work with Win 8 and IE 11. Overall this has been a great purchase

This was bought as a starter laptop for my 14 year old so I wanted something that was versatile and fun...I definitely hit the mark! Being an IT, I knew what I wanted but didn't think I could afford it. Well, Best Buy pulled through and now I have a son that always smiles and does his homework/plays games on his own laptop. Now I want one!

I love the big 15.6" touchscreen. The computer is fast and has a clear picture. It was a great price and quick delivery.

Bought for a friend they like the computer and enjoy it so much

No problems whatsoever! Has worked great and I can do everything I need for school on it!

At first it worked ok but for a quad processor it wasn't that fast. Still stalled but the biggest issue is that after the days it's started not to work that is the Touch-Screen and also it glitches when you opened folders flashing open close a lot. Sent it back for repair and got new mother board after two day it did the same thing again. Finally had enough and got refund.

This was a very appealing product at excellent price with minimal bloatware and I liked it while I was installing MS Office, etc. and transferring my accounts. Unfortunately, after 6 hours it died down for good beyond repair and I had to return it the next day. I cannot judge how much of an exception this was as I have a couple of refurbished gadgets that work OK for years. If it was durable and reliable, I probably would have liked it.

This was my first geek squad certified product, so far I am very happy with this purchase,

First one had a bad keyboard, replacement had bad usb ports. If tnese were checked out by the Geek squad , someone need to know what to check. Went to a competitor and got one that works

I would suggest this to anyone. It was a great purchase!

Been using this for a week now and I'm pretty happy with it. It's a geek squad refurbished laptop but it comes with a one year warranty. My laptop came with no cosmetic issues. The screen was perfect and the keyboard looked unused. My only real complaints are with the weight of this laptop.. it's pretty heavy to me especially after using a smaller non touch laptop for 2 years. It's something I will get use to. Overall this is a great deal for a 500GB touchscreen laptop with a CD/DVD drive.

I don't know what others' situation was but mine doesn't have scratches or loud fan. It's perfect. Downside is the weight but I am not complaining. Touch screen also looks good s well as windows 8.1.

I started the computer and in 10 mins I packed it back to return. Don't waste your time on this computer. It's cheap and you'll see it right away why. It's fan runs continuously and makes very disturbing background noise. I couldn't stand it for 5 min.

THIS LAPTOP HAVE A LOT SCRATCHES AND WEARS ON THE TOP SURFACE FOR $300 BESTBUY.COM IS ASKING ALOT BECAUSE OF THE COSMETIC PROBLEM THE PRICE OF THIS COMPUTER SHOULD BE @230 NO $300 I RETURN MY HP - Geek Squad Certified Refurbished 15.6