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Customer Ratings & Reviews

Your price for this item is $549.99

Customer reviews

Rating 3.5 out of 5 stars with 51 reviews

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67%
would recommend
to a friend

Customers are saying

Customers admire the Geek Squad Certified Refurbished 2-in-1 laptop for its fast performance, affordable price, and lightweight design. The 360-degree rotation of the screen is also a popular feature. However, some customers have expressed a desire for a backlit keyboard.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-51 of 51 reviews
  • Rated 1 out of 5 stars

    marginal laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touchpad is dreadful. The processor is adequate. Purchased to use strictly outside the home but was hoping it would work seamlessly enough to use all the time - it does not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    if it work would be good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good but i cant trust it because the screen failure suddenly without any logical reason this mean low quality product with that price ? So

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to send it back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer was mostly OK, but the wifi was so slow it was unusable. Download speeds were about 1% of other devices in the house.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This refurbished lap top had a virus.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get the lap top to turn on. Called support. They suggested I return in because it must have a virus.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought it online and it doesnt work well, so i decided to return it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Pretty Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Does Everything I need it to do. Comes with alot of useless apps so removing those will save space and frustration. Speed is good and only having 4gb of memory doesnt seem to be an issue even with multiple tabs open(I use firefox). Happy with Purchase

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Fatal Error during 8.1 updates

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like Windows 8.1, but I decided to purchase this laptop because I could do the free upgrade to 10. But, there were 145 updates that had to be done to Windows 8.1 before I could upgrade to 10. It had a fatal error during the 8.1 updates and would no longer boot up. It was plenty fast for my use, but I had to return it do to the fatal error.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    nice one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i order this laptop and its work fine and well i recommend you guys to go for it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok it's refurbished but it should be tested before sell. it's arrived in 5 days and packaging was not really good. Laptop is scratched a lot due to the plastic inside the box. I am going to ask the return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    cosmetic wear

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    probably worst purchase I made here, computer is nice the problem is for being refurbished it does have a lot faults in the usage of the previous owner. space bar is terrible, really sticky on the edge. I'm definitely returning it as soon as possible and I just got it today 9/16/2015. if best buy sells refurbished products make sure they are at least cleaned up or actually in good cosmetic condition.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    this sucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine constantly has issues. I've only owned it for 2 1/2 month and have taken back to Best Buy 4 times. I

    No, I would not recommend this to a friend
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